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LeighHall's avatar
LeighHall
Community Member
14 days ago

Help with error repot/publishing to Review 360

Hi, I'm getting the following error when trying to publish to Review 360. I know the project is large, but I've published other large projects without incident. Can you help?

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <UserId>auth0|5b74246655dd6d4500a8c3a4</UserId>
  <HardwareId>TVVUU-6HD89-7GUUE-1RP13-FW6UA</HardwareId>
  <Message>An error occurred while uploading to review/uploads.</Message>
  <StackTrace>   at async Task&lt;TResult&gt; StreamJsonRpc.JsonRpc.InvokeCoreAsync&lt;TResult&gt;(RequestId id, string targetName, IReadOnlyList&lt;object&gt; arguments, IReadOnlyList&lt;Type&gt; positionalArgumentDeclaredTypes, IReadOnlyDictionary&lt;string, Type&gt; namedArgumentDeclaredTypes, CancellationToken cancellationToken, bool isParameterObject)
   at async Task&lt;Result&lt;ReviewResponseArgs&gt;&gt; Articulate.Design.Publish.ThreeSixty.Model.Review.CreateAsync(string title, string reviewId, string reviewZipPath, string thumbnailPath, IProgress&lt;int&gt; progress, CancellationToken cancellationToken)</StackTrace>
</ErrorReport>

  • Hi,

    I recently had an error when trying to publish to Review. I fixed it and perhaps this will work for you, too:

    • Launch the Articulate 360 program on your computer. (Not Storyline)
    • Sign out.
    • Sign back in
    • Go back into Storyline and attempt to republish.

    This webpage on Diagnostics might help, too. 

    Articulate 360: Running Diagnostics - Articulate Support