Forum Discussion

stantonmacke029's avatar
stantonmacke029
Community Member
8 years ago

Uninstalling Articulate 360 / Articulate 360 Desktop Service has stopped working

I am trying to resolve an issue where I get a constant pop-up (Articulate 360 Desktop Service has stopped working) whenever I try to launch the desktop App, so thought I would uninstall.  I have fou...
storyline 360
NaraKing's avatar
NaraKing
Community Member
5 years ago

I need Renato! My Storyline 360 froze. What do I do? Thank you in advance.

BeccaLevan's avatar
BeccaLevan
Community Member
5 years ago

Oh no, Nara! I'm so sorry to hear you're experiencing this, and we're here to help!

Great call on opening a case with our support team, and I see my teammate Cleo has stepped in to save the day. I agree, Renato is fantastic, but you're in great hands with Cleo as he's another one of our experts!

Hold tight, and Cleo will reach out to you soon with where to go from here!

  • NaraKing's avatar
    NaraKing
    Community Member
    5 years ago

    Please share Renato’s email. I am on Parallels, which does not have a “Control Panel”. Thank you.

    NK

    • BeccaLevan's avatar
      BeccaLevan
      Community Member
      5 years ago

      Hi Nara,

      I can assure you that all of our support engineers are well-equipped to help, so you’re in great hands with Cleo!

      To keep things going within your case, I've shared a note with Cleo that you're not able to find the Control Panel from Parallels. He'll reach out to you shortly!