Hi Amanda,
Sorry to hear that you ran into this snag. I'm happy to help!
Since the behavior appears to be isolated to your computer, you can try the following troubleshooting steps to see if they work for you:
- Clear your browser's cache.
- Use a private or incognito window to upload the video.
- Make sure that your browsers are up-to-date.
- Use a different browser to make changes to your Rise 360 course.
If you are still unable to upload any videos to your Rise 360 course, open a case with our support team here for further assistance.
