Forum Discussion
Update - Color Palette not showing
When I use the color selector, it's only showing me the top row of colors in my custom palette and there's no scroll button. There doesn't seem to be any way to get to the colors in lower rows, which makes it more difficult to select the colors I want. Has anyone else had this issue or know how to resolve it?
17 Replies
Hi Renee,
Thanks for sharing your monitor setup! I shared those details with the support engineer working on your case.
I am experiencing this issue and have identified what I believe is the cause on my PC.
Over a year ago, I noticed that Storyline's interface looked blurry on my laptop screen but clear on my extra monitor. The solution I found and have been relying on was to change the Compatibility properties of Storyline, overriding the software's high DPI scaling behavior. (Screenshot 1)
This solution worked like a charm to resolve the blurriness on my laptop... until the color picker UI changed in Storyline. With high DPI overridden, the color picker shows only the top row of theme colors, and there is no option to scroll to see more. (Screenshot 2)
Disabling the override high DPI scaling setting immediately resolved the color picker problem for me. (Screenshot 3)
Unfortunately, it also brought back the blurriness problem. For me, the blurriness is more of a headache than having to pop out the color picker window from time to time, so I'll keep overriding high DPI for now.
I don't understand these problems well enough to suggest any solutions to Articulate developers, but I hope they can come up with a solution for both of them.Best of luck,
Emily
EDIT: Swapped .snagx attachments with .png versions.HI Emily, I was able to correct my issue by changing the resolution back to 100% as it was set much higher. Sounds like you have figured out a workaround even though it's not optimal.
Laurie
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I tried changing the scale back to 100% from 125% and was able to see the palette again. I hope that Articulate can fix the palette so that it works properly at 125%, as I use that scaling setting for personal accessibility purposes. Using 100% is not ideal for me.
Just changed my resolution back to 100% again so I could access the palette. Now that I can see the whole palette, the eyedropper doesn't work. #annoyed
Hi Renee,
I'm so sorry to hear you're having difficulties when you've changed the scale of the color palette back to 100%. I totally understand your frustration!
I have gone ahead and shared this update with my colleague Mark who has been helping you within your support case. He will be in touch shortly via email. Thanks so much for your patience.
We'll continue the conversation over in your support case.
Thanks Renee, that has solved the issue for me too. But like you, using 100% rather than 125% scale is not ideal. It would be great if Articulate can fix this so we can use 125% and see the whole colour palette.
