Forum Discussion
Updating SL360 and being told the application is open whilst it is not
Does anyone get told that SL360 is running (whilst it is not) as attempting to install the last update? Booted and rebooted the system and there is not way this works.
Hi Andrea!
I'd love to help you get up and running with the latest version of Storyline as quickly as possible!
Is there a chance you have any .story files stored on a network or shared drive? We recommend working entirely on your local drive to avoid any erratic behavior. Also, a helpful step would be performing a repair of your Storyline installation, to see if that corrects the issue. If you're still having trouble after a fresh install, please connect with us through a support case.
We'd be happy to continue troubleshooting with you!
You have such a weird vision of how ICT is in big organizations! I work on a virtual machine and have no other option that working on a partition of a disc that is local from my perspective, but is shared really. How do you think big organization that buy multiple licence work?
One day all works. You issue an update and the whole thing goes banana, and it is always the 'try to use local disk' (I heard like so many times). This is what I get. I have done nothing and all in a sudden trying to install you update (one after the other...this was days after the previous one!) this is it.
Worked for one year, now it is the shared disk.
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Hello Andrea!
I understand this is frustrating! I want to bring in our Support Engineers to determine why this is a reoccurring issue whenever we release an update. I've started a support case on your behalf. You'll hear from our team of Support Engineers via email shortly.
Thanks. I just reinstalled all after deinstalling all. A day wasted
Thanks in any case
Best
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World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
[The signature visual for the World I P Day campaign is a short hand-drawn animation. It represents an inventor?EUR(tm)s new idea ?EUR" as unique as their fingerprint ?EUR" in the form of a seed nestled in their hand. Protected, the seed sprouts into a healthy plant.] <https://www.wipo.int/en/web/ipday/2024-sdgs/index/?utm
