Forum Discussion
Uploaded video cuts halfway when playback
Hi everyone,
I got this problem where an uploaded video will cut halfway through with no error message whatsoever.
The full length of the video is about 3+ mins, but playback will stop at ~1.5mins consistently. When it stops, it will stop at a black screen.
Issue happens on other videos I upload as well, but not always.
Anyone have an idea what could be causing this?
Mic
Hello MicW,
Sorry to hear that you ran into this snag.
Please try the following troubleshooting steps to help fix the issue:
- Clear your browser's cache
- Try editing your course in another browser
- Make sure your browser and operating system are up-to-date
Do you observe any similarities between the videos that cause the issue in Rise 360? Perhaps they were created or edited using the same software? If none of the troubleshooting steps help, please open a case with our support team here to connect with a support engineer for further troubleshooting!
