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BrookeHopkins's avatar
BrookeHopkins
Community Member
7 years ago

Uploading Errors in Cornerstone with Rise Courses

Hello,

Does anyone else have issues with Rise .zip files uploading with Critical Errors in Cornerstone? This has happened with three of our Rise courses, and Cornerstone has told us the issue is caused by the font files duplicating, and the solution is to delete the duplicated files. We had to ask where/how to do this, because it has never been an issue before (we converted to Cornerstone from SABA this summer). However, when we do this, it also takes our fonts in the courses to Times New Roman instead of the intended font. The course tests fine in SCORM Cloud, and were fine in SABA, so this seems to be a Cornerstone-specific issue.

We are using Rise courses more and more and would love an actual solution, instead of settling for the wrong font in our courses.

Any experience with this?

rise 360

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  • EdaTal's avatar
    EdaTal
    Community Member
    6 months ago

    Hi! I know this thred is a few years old, but I am trying to re-upload a course in Cornestone, and I am getting the following error. 

    Any suggestions?

     

    • KellyAuner's avatar
      KellyAuner
      Staff
      6 months ago

      Hi @BradyChrisler,

      Thanks for reaching out!

      Have you tried testing your course in SCORM Cloud? If it works there, you may want to reach out to your LMS provider for further instruction. You can try changing the file location to a new location, and also check the file name as as some LMSs do not accept special characters in the folder names. I hope this helps!