Forum Discussion
URGENT: Systematic Memory Leak & DOM Node Explosion - Multiple Projects Affected
Hi olivierchemin-2!
So sorry to hear that you've been facing these issues with mobile playback of your Storyline course!
Thank you for providing such detailed feedback. I understand how disruptive this has been for you and your team, and we appreciate the effort you've put in to isolate the behavior.
Also, I see that my teammate Janina has helped you through your support case. As she shared, we have this behavior logged as a bug in Storyline 360. This bug causes:
- Storyline courses may crash unexpectedly when viewed on an iOS device.
We've linked your case and this discussion to the bug report so we can notify you as soon as a fix is ready.
Thank you for your patience. I'm sorry if this has been slowing you down!
Hello Steven.
Hope you're fine.
Any update on our case ?
Thanks.
Olivier
Hi olivierchemin-2,
Thank you, I hope you're also doing well!
We don't have any updates to provide as our development team prioritizes other fixes. No worries! We'll be sure to follow up with you as soon as we have news to share.
Have a great rest of your week!
Hello Steven.
Any news ?
Is it possible to get access to an older version of storyline360? I know you can download some earlier versions with the 360 app, but its limited and I would like to use a version prior, like early 2025.
thanks.
Olivier
Hi olivierchemin-2,
I'm happy to jump in here!
Currently, we don't have any news to share. Our team is gathering as much information as possible to give us a better understanding of what's going on. We'll update this discussion as soon as we can!
