Forum Discussion

AliCumal's avatar
AliCumal
Community Member
2 years ago

Users stuck after updating an e-learning course which contains quiz at the end

Hi,

Sometimes we need an update to our e-learning courses and we do it by replacing the scorm packages. Our issue is; if the user had started the course and somehow stopped studying it and before he/she starts studying again we update replace the scorm package, the user gets an blank screen when he/she wants to resume the e-learning course. This problem we have is valid for only the e-learning courses which contain quizzes at the end which are tracked by quiz passed/incomplete. We are using scorm 2004 4th edition in our LMS. Do you have any suggestions?

Rise 360
  • AngeloCruz's avatar
    AngeloCruz
    Staff
    2 years ago

    Hello Nihat! Thanks for reaching out.

    I see you've opened a support case and my colleague Darrell just replied to your query.

    If you still have questions regarding this matter, feel free to reply back to Darrell so that he can further assist you.

    Please let me know if you need anything else.

Related Content