Forum Discussion

DougThompson's avatar
DougThompson
Community Member
7 years ago

Very blurry text and images in Chrome HTML5

I am using Storyline 360 and publishing HTML5 only. My client uses Chrome only. Every image and all text is unacceptably blurry. Attached is an image of a screen from the course. On the left is HT...
storyline 360
AmyHengst-2af3d's avatar
AmyHengst-2af3d
Community Member
6 years ago

Hi Ashley, 

Thanks for asking. When I launch the story.html or the html 5 file, I get the dark grey screen with white circles flashing to indicate "loading" but nothing loads in Edge. I recall with IE it always blocked Storyline and you had to click the "Allow content" button so I was assuming the same was going on here. 

I tested a few courses, and with other courses I get a white screen with grey circles flashing!

One potential issue may be that since I'm only on Windows for using Storyline, it hasn't been properly activated and I haven't really pursued updates. Possibly that's blocking some functionality. I was for example trying to use the import quiz questions feature and windows wouldn't access the excel spreadsheet, so I had to add them manually

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    6 years ago

    Thanks for those details, Amy!  It sounds like you're launching the published output right out of the folder from your desktop.  That might impact playback of your course.  There are some ways you can test out your course in a live environment which will give a more accurate picture of performance.  Check out this article.

    Could you let me know if hosting your output allows it to play in Edge?  If not, we're happy to work one-on-one with you if you'd like.

Related Content