Forum Discussion
Video error in Rise
Hello!
I have exactly the same problem with the videos and tried the same things (no success). All my modules can be affected by this problem (even the ones that had always worked perfectly in the past).
Moreover, I noticed another problem: the Storyline interactive block disappear randomly after an export.
I used RISE since the beginning and these 2 problems are quite recent for me.
PS: the problem is not linked to an LMS because we can experience them just after the export (by launching the index.html file in a local mode).
I will open a support case because I am unable to export my modules at present time.
Laurent (France)
Hi there, Laurent. We are working on a fix for the issue with your Storyline blocks. I'm sorry for the trouble! We should be able to release that fix soon, and I'll post here when it's ready.
Yes, I think it's a good idea to start a case about the video issue. I didn't see a case under the email you have attached to your E-Learning Heroes profile, so here's the link so you can start one.
Hello again, Laurent! In today's update for Rise 360, we fixed the issue where some Storyline blocks weren't loading in Rise 360 courses. You can export your Rise course for web or LMS again, and Storyline interactions should work as expected.
Have a great day!
