Forum Discussion

ErikaKuczynski's avatar
ErikaKuczynski
Community Member
5 years ago

Video error in Rise

We are encountering an interesting issue with the videos we have in a Rise course. Basically, they occasionally (especially the first time the lesson is opened) will not play. I have attached an ima...
rise 360
TssiaCanterle's avatar
TssiaCanterle
Community Member
5 years ago

We are facing exactly the same problem. We have already exported in LMS format many times and the videos doesn’t work. I need a fast solution because there’s a customer deadline until tomorrow. Thanks in advance.

  • CNavarro's avatar
    CNavarro
    Former Staff
    5 years ago

    Hi Tássia,

    I am sorry to hear that you are experiencing the problem. To get this fixed quickly, I would love to have one of our support engineers work one on one with you on this. Please open a case here.