Forum Discussion

PS-9261fbfe-7a2's avatar
PS-9261fbfe-7a2
Community Member
2 months ago

Video (image 360 label) Size Changes After Publishing in Storyline 360

Hello,

I am encountering an issue with a video added to a 360 image label. The video was recorded with a mobile phone and has a resolution of 1080x1920 (9:16). The video size changes when I publish the file; however, it displays correctly when I preview it in Storyline. I have attached images showing the video during preview and after publishing. Does anyone have any ideas on how to solve this issue?

Thank you!

storyline 360

5 Replies

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 months ago

    Hello PS-9261fbfe-7a2, 

    Thanks for reaching out! I tested this on my end and was unable to replicate this video behavior within a 360° image.  

    • What version of Storyline 360 are you currently using?
    • Can you view the course as expected when publishing to Review 360? 
    • You mentioned Preview is displaying accurately, but when you publish, this occurs. Where are you hosting your course and what publishing option are you selecting? 


    Looking forward to hearing from you! 

    • PS-9261fbfe-7a2's avatar
      PS-9261fbfe-7a2
      Community Member
      2 months ago

      Thank you for your response, Luciana. I am currently using the latest updated version of Storyline (Build 3.96.33815.0) and publishing it on Review. Here is the link to its Review. I haven't altered any settings when publishing it on Review; I am using the default options.

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        30 days ago

        Hi PS-9261fbfe-7a2, 

        Thanks so much for sharing your Review link in this discussion reply! I'm able to experience the same video orientation change that you shared within the original screenshots.

        • Do you happen to experience this same behavior if you insert another video file into the course? I'm curious if this is isolated to this specific video file. 

         

        It would be helpful to take a closer look at your file as well. Feel free to upload your .story file to this thread or privately in a support case so we can investigate this further. 

        Looking forward to hearing from you! 

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360","id":"message:1214432","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:869873"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1214432"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1214432"},"body":"

Hello,

I am encountering an issue with a video added to a 360 image label. The video was recorded with a mobile phone and has a resolution of 1080x1920 (9:16). The video size changes when I publish the file; however, it displays correctly when I preview it in Storyline. I have attached images showing the video during preview and after publishing. Does anyone have any ideas on how to solve this issue?

Thank you!

","body@stringLength":"433","rawBody":"

Hello,

I am encountering an issue with a video added to a 360 image label. The video was recorded with a mobile phone and has a resolution of 1080x1920 (9:16). The video size changes when I publish the file; however, it displays correctly when I preview it in Storyline. I have attached images showing the video during preview and after publishing. Does anyone have any ideas on how to solve this issue?

Thank you!

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The video was recorded with a mobile phone and has a resolution of 1080x1920 (9:16). The video size changes when I publish ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCwxMjE0NjUzLDEyMTQ2NTM","node":{"__ref":"ForumReplyMessage:message:1214653"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:1214432":{"__typename":"Conversation","id":"conversation:1214432","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1214432"},"lastPostingActivityTime":"2025-02-05T06:26:12.668-08:00","lastPostTime":"2025-02-05T06:26:12.668-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:1214432":{"__typename":"ModerationData","id":"moderation_data:1214432","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message1214432AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/267947/1/2025-01-28_10-48-25.png\"}":{"__typename":"Attachment","id":"attachment:message1214432AttachmentNumber1","filename":"2025-01-28_10-48-25.png","filesize":588617,"contentType":"image/png","url":"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/267947/1/2025-01-28_10-48-25.png"},"Attachment:{\"id\":\"attachment:message1214432AttachmentNumber2\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/267947/2/2025-01-28_10-47-43.png\"}":{"__typename":"Attachment","id":"attachment:message1214432AttachmentNumber2","filename":"2025-01-28_10-47-43.png","filesize":777326,"contentType":"image/png","url":"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/267947/2/2025-01-28_10-47-43.png"},"Revision:revision:1214432_1":{"__typename":"Revision","id":"revision:1214432_1","lastEditTime":"2025-01-28T07:51:44.698-08:00"},"CachedAsset:theme:customTheme1-1739264583557":{"__typename":"CachedAsset","id":"theme:customTheme1-1739264583557","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Video (image 360 label) Size Changes After Publishing in Storyline 360","moderationData":{"__ref":"ModerationData:moderation_data:1214653"},"body":"

Hello PS-9261fbfe-7a2, 

\n

Thanks for reaching out! I tested this on my end and was unable to replicate this video behavior within a 360° image.  

\n\n


Looking forward to hearing from you! 

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Thank you for your response, Luciana. I am currently using the latest updated version of Storyline (Build 3.96.33815.0) and publishing it on Review. Here is the link to its Review. I haven't altered any settings when publishing it on Review; I am using the default options.

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Hi PS-9261fbfe-7a2, 

\n

Thanks so much for sharing your Review link in this discussion reply! I'm able to experience the same video orientation change that you shared within the original screenshots.

\n\n

 

\n

It would be helpful to take a closer look at your file as well. Feel free to upload your .story file to this thread or privately in a support case so we can investigate this further. 

\n

Looking forward to hearing from you! 

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