Forum Discussion

JeffRobedee's avatar
JeffRobedee
Community Member
7 years ago

Video Pausing In Published File SL 360

Hello: I've published a project several times and get a video that pauses at exactly 9 seconds in-- this occurred in review, on the actual web host, and when I published as a SCORM file just to ch...
storyline 360
AlyssaGomez's avatar
AlyssaGomez
Staff
7 years ago

I see the files you sent, Jeff! They're in the right place, and our Engineers will begin testing them soon. 

  • JeffRobedee's avatar
    JeffRobedee
    Community Member
    7 years ago

    It seems the issue may have been related to publishing in highest quality causing an issue-- changing to standard eliminates the need to rebuild the slide whenever I make a change to the project. It was so odd because we had 15 people from around the US test it and all reproduced the same error at exactly 9 seconds on the 4th video. Either way, publishing at standard quality seems to eliminate the problem. 

     

    Thank you for pointing me to help!

  • OESTEAM's avatar
    OESTEAM
    Community Member
    5 years ago

    I'm having the same issue as Jeff Robedee. Has his problem been resolved?

    • BeccaLevan's avatar
      BeccaLevan
      Community Member
      5 years ago

      Hello OES!

      I'm sorry to hear you're facing a similar issue.

      Jeff kindly shared that publishing at standard quality seemed to eliminate the problem for him, but I'd recommend connecting with someone on our support team to help determine a cause specific to your case. Someone will reach out to you shortly after!

      CONNECT WITH A SUPPORT ENGINEER.