Video Pausing In Published File SL 360
I've published a project several times and get a video that pauses at exactly 9 seconds in-- this occurred in review, on the actual web host, and when I published as a SCORM file just to check. The video was one of 30 (only 4 videos in the project) that were sent to me in mp4 format and was only 1 minute and 29 seconds long. When I open the video and play there is no issue by itself. When I previewed the video within storyline (both in slide and preview entire project) there was no issue, the glitch only happened in the final published file
- I rebuilt the entire project without importing anything other than video files-- same issue.
- Re-downloaded mp4 file-- same issue.
The only thing I could do in order to fix the issue was to open the video in a video editing software, save the video (no edits or changes; even output as mp4) and then import it (no other settings were changed). This worked. HOWEVER:
Upon adding an audio file on a completely different slide, the same video paused at 9 seconds again. I had to delete the slide, recreate the slide, and import the video (re-saved version still) in order to get the project to function properly.