Forum Discussion
Videos not playing in published course. HELP!!
I am working on a course with lots of videos. Originally they were really blurry and so I've been having to use the work around I learned here. //www.screenr.com/NTHH
I published the course last...
Thanks - I think the current issue all depends on whether the user has clicked on an interface item in the course at least once after the course launches and before the video is supposed to play. If the user hasn't clicked on anything, the video will not play until they do. This is probably because of Chrome's new rules about not letting media autoplay without user interaction.
There is supposed to be a play button that automatically displays at the beginning of the module that prevents this issue (by giving the user something to click on), but my guess is that it isn't displaying like it should be.
So, my workaround in the meantime is to always include a "begin" button or some other interaction before a video plays, and to never use the "Always resume" option if there is a video in a course.
That's what I was forced to do as well. The bad thing was that I have been building introductory videos for our eLearning, something related to the topic being discussed and to sort of "rev up" the user. But, with the not-auto-playing issue, it sort took the wind out of my sails. As you said, if the user clicked - anywhere - first, or the video had a slide that the user clicked previously to get to, the video worked fine. Or...adding some sort of interaction (play button is most noticeable) worked.
Good luck! One nice thing I have to say is that Articulate was on top of this when I had this issue. No sooner did I submit my issue, they replied, and the following day, the patch was released.
