Forum Discussion
Videos previews as black screens.
Hi there,
I have been loading videos into rise 360 courses and they use to show with a preview picture and in the last month they only show as a black screen. Can anyone tell me what might have c...
Hi Steven,
Thanks so much for assisting with my question on the black screen when adding videos into rise 360. The curious thing is that nothing has changed in the way I edit videos. I use an image to the first frame of the video and I always trim the start, So it has stumped me as to why in the last month all my videos are now loading with a black screen.
Any other ideas as to why this could be happening?
Jodie Langley
Sales Capability Manager
+61 (0)402424859
Jodie.langley@sanofi.com
87 Yarraman Place, Virginia QLD 4014
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Hi Jodie,
Trimming the start of the video could be what's causing the issue since this is where you placed your image file for the frame. You can try trimming/editing the video first, then using Replay 360 or your preferred video editing software to add an image file right at the very start of the video to see if this makes a difference.
Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!
