Forum Discussion
Videos slow to load for learners
I have a Rise 360 elearning with 3 videos uploaded directly. They take forever to load/play (both when I preview and when sending out to others for review). They are each approx 25 MB, so not massive. About 2 mins long.
This needs to be sent out ASAP. Any thoughts or ideas on why they are taking so long to load? Anything I can do to quickly fix this?
Thank you!
Hello StephanaGaud311,
Thanks for reaching out!
I tested how fast Rise 360 videos loaded for me and they don't appear to be encountering any issues. I'd like to ask a few questions to clarify your experience:- Does the default video of Rise 360's video block load just as slow? Or do you notice it loading faster compared to the 3 affected videos?
- Have you tried testing using other browsers?
- Have you tried viewing your course using your browser's incognito mode in case there's a plug-in or browser extension that's slowing the videos down?
- Does clearing your browser's cache help?
If all of your videos are affected, please open a case with our support team here so we can request a copy of your Rise 360 course for testing.
I submitted a ticket, but realize now that the video block is just as slow to load. What would cause this?
Same issue in Chrome and Edge, same in incognito as well. Thank you!
Hello StephanaGaud311,
Good call on opening a support case! I can see that my colleague Chester is already working on identifying the cause of the loading issues. You're in good hands, and we'll continue the conversation over in the case. I'll let him know that the behavior isn't browser-specific for you!
