Forum Discussion
Vimeo video not showing up in Reach 360
Hello, I have an embedded Vimeo in my Rise 360 course. It shows up fine in Rise 360 (and Review). However, when I publish the course in Reach and try to view it, I get an error message stating, " To play your video here, change its privacy settings so it can be embedded on: cdn.embedly.com"
My embed privacy setting on Vimeo is set to "Specific Domains" with the following allowed domains: cdn.embedly.com, rise.articulate.com, articulateusercontent.com.
I have allowed the cdn.embedly.com domain that it asked for, why am I still unable to see the video in Reach?
If I change the Vimeo privacy setting to allow it to be embedded "Anywhere" it works fine, but i'm not comfortable with that setting.
Thank you.
Hi CraigStruble,
I'm sorry to hear about the trouble with your video in Reach 360.
I've opened a support case on your behalf so our Reach support engineers can investigate the issue more thoroughly. I've also added your comments to the case with the screenshot.
You're in excellent hands working one-on-one with them, and you should hear from them shortly!
Much appreciated! They reached out to me promptly and resolved the issue. Thank you.
That's great to hear, CraigStruble! You're most welcome.
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.
