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DeanReed's avatar
DeanReed
Community Member
2 months ago

Volume control in iPad/iPhone

Greetings, I just had a member of our LMS team reject one of our courses because the volume control was not showing in iPad mode. I've been using Storyline for years and this was the first time this has ever come up so I was a bit stumped. I did find the discussion on how IOS does not allow the volume to be controlled using JavaScript so I'm assuming that's why it wouldn't show up.

I just want to confirm this is the case and that I'm not missing a setting somewhere. Let me know if this an "is what it is" situation and if anyone has a work-around for it or do you just let learners control the volume using their device?

Thanks,

Dean

 

storyline 360

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  • elizabeth's avatar
    elizabeth
    Partner
    2 months ago
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    Hi Dean! Someone else may have a better answer but the player controls for Storyline user guide indicates that this is an "it is what it is" situation and is intentional: "The volume controller won't display on tablets and smartphones since they have their own volume buttons." From a user experience perspective, I imagine most users would expect to increase or decrease the volume using their device buttons.

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iPad/iPhone","id":"message:1216911","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:252240"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1216911"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1216911"},"body":"

Greetings, I just had a member of our LMS team reject one of our courses because the volume control was not showing in iPad mode. I've been using Storyline for years and this was the first time this has ever come up so I was a bit stumped. I did find the discussion on how IOS does not allow the volume to be controlled using JavaScript so I'm assuming that's why it wouldn't show up.

\n

I just want to confirm this is the case and that I'm not missing a setting somewhere. Let me know if this an \"is what it is\" situation and if anyone has a work-around for it or do you just let learners control the volume using their device?

\n

Thanks,

\n

Dean

\n

 

","body@stringLength":"680","rawBody":"

Greetings, I just had a member of our LMS team reject one of our courses because the volume control was not showing in iPad mode. I've been using Storyline for years and this was the first time this has ever come up so I was a bit stumped. I did find the discussion on how IOS does not allow the volume to be controlled using JavaScript so I'm assuming that's why it wouldn't show up.

\n

I just want to confirm this is the case and that I'm not missing a setting somewhere. Let me know if this an \"is what it is\" situation and if anyone has a work-around for it or do you just let learners control the volume using their device?

\n

Thanks,

\n

Dean

\n

 

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Hi Dean! Someone else may have a better answer but the player controls for Storyline user guide indicates that this is an \"it is what it is\" situation and is intentional: \"The volume controller won't display on tablets and smartphones since they have their own volume buttons.\" From a user experience perspective, I imagine most users would expect to increase or decrease the volume using their device buttons.

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Hi Dean! Someone else may have a better answer but the player controls for Storyline user guide indicates that this is an \"it is what it is\" situation and is intentional: \"The volume controller won't display on tablets and smartphones since they have their own volume buttons.\" From a user experience perspective, I imagine most users would expect to increase or decrease the volume using their device buttons.

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