Forum Discussion

MarkBlanchard-8's avatar
MarkBlanchard-8
Community Member
6 years ago

Webcam recording not working in Storyline

HI - in Replay my webcam recording works fine, but when I try and record webcam in Story, none of them work.. I get  a "no signal" message

I've rebooted, made sure the drivers are up to date.. but still nothing.

Windows 10

Thanks, Mark

storyline 360

9 Replies

  • VinceScoma's avatar
    VinceScoma
    Community Member
    6 years ago

    Hey Mark,

    Thank you for reaching out and sharing what you are experiencing! 

    When accessing the Record Webcam feature in Storyline, it is attempting to locate your webcam. Since it is not locating your device, could I have you try the following to see if this helps:

    1. Click More device settings to reveal Device Settings.
    2. Click the Video Device drop-down menu to select your webcam from available devices. If more than one is listed, try another device.
    3. Click the Advanced link to set advanced device settings.

    If that doesn't seem to help, you may want to look at conducting a repair of Storyline 360 detailed here.

  • MarkBlanchard-8's avatar
    MarkBlanchard-8
    Community Member
    6 years ago

    Hi Vincent - I selected my webcam but the "Advanced" link won't work. This is the same for the other 2 cameras as well.

    • VinceScoma's avatar
      VinceScoma
      Community Member
      6 years ago

      Hey Mark,

      Thank you for letting me know!

      That is odd that the Advanced link isn't working for you when you select it. I would recommend conducting a simple repair of Storyline 360 to see if that helps. 

      After conducting that repair, please let me know if you are continuing to hit these snags! 

  • KatieRiggio's avatar
    KatieRiggio
    Staff
    6 years ago

    Hi, Mark. Thanks for giving those steps a try!

    My thought was it could be related to the webcam driver, but that's not right since everything works in Replay. 

    This is a great opportunity for our Support team to now jump in! I opened a case where you'll receive an email from one of our engineers soon with some next steps to try.

    Sorry for the trouble, and I'll follow along to update this discussion with what we discover!

  • MarkBlanchard-8's avatar
    MarkBlanchard-8
    Community Member
    6 years ago

    Hi guys - any update on this issue. I've just purchased a new laptop and the same thing is happening!

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    6 years ago

    Hi Mark,

    I can see that Shiela shared some additional troubleshooting with you back in September when you originally reported this issue.

    I'm opening a new case on your behalf since you are running into a similar issue on a new computer.

  • Mervinvander308's avatar
    Mervinvander308
    Community Member
    5 years ago

    I'm having the same problem now - it worked before, but it seems that since the last update, it is not working.   

    • BeccaLevan's avatar
      BeccaLevan
      Community Member
      5 years ago

      Hello Mervin!

      Thanks for reaching out, and I'm sorry to hear you're facing a similar issue. 

      As a first step, let's follow the steps mentioned above to check that Storyline is locating your webcam:

      1. Open the Record Webcam feature in Storyline, then click Show device settings.
      2. Make sure your webcam is selected from the Video Device drop-down menu.
      3. Click the Advanced link to set advanced device settings.

      If you don't see improvement after those steps, I'd recommend trying a simple repair of Storyline 360. 

      Our support engineers are always ready to jump in and lend a hand, so feel free to start a case with someone on my team if my suggestions don't do the trick! 

      CONNECT WITH A SUPPORT ENGINEER.