Forum Discussion
What happens with Rise courses after you cancel the subscription?
I want to share a question from a customer:
"Let's say we bought an individual 360 license to create a course in Rise and export it as SCORM. Without other similar projects, we don't renew the 360 subscription.
Some years later our new boss wants to update that course, so we buy the license again for a new period... Will we find that course there and we can edit it? Will it wait for us in "latent life" status or will it have been removed after a certain time?"
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39 Replies
I have a similar query to all of the above:
I have created a course in Rise360 but will soon leave my company. The Articulate360 license under my name will therefore be transferred to someone else who will be in charge of all future modifications of the course I created in Rise. How can I go about sending them the course if they are not yet a user and, as soon as they become a user, I will no longer be one?
Thank you for your help!Hi Julie,
Great question!
When an admin removes a user from your team, they can choose what to do with the user's content. If the admin assigned the content to another member of your team, the selected team member will have full control over the course. They will find a new folder in the sidebar named after the user who left your team. We call this folder the “transfer folder.”
I can suggest transferring the content to an existing member of your team first, and then transfer that content again once the new member has joined. Hope that helps point your team in the right direction!
Hi Renz,
Thank you for your quick response!
So if I understand correctly, there is no way to transfer the course directly to the new person along with the license? We would like to avoid as much as possible sending courses around to other people because at the moment I am the only person in my department working on this.
Hi Julie,
That is correct; there is no direct license and course transfer.
Your admin can also check if there are extra seats available on the team. If there are, they can invite the new team member into the team then remove you. This way, they can transfer the courses directly to the new team member.
Following
This has been my issue with Rise ever since it was first introduced. There really needs to be a way to download the editable project where it may be saved on corporate servers, and then put back for editing at a later time by a different team member.
Hi,
I am wondering about the status of this question. It looks like a stand-alone version of a Rise course may be exported and hosted indefinitely on another LMS. However, what happens when updates are needed to that course...assuming it has been more than 6 months and the course has now been removed from the Rise server? Is there any possibility to access the editable files for future updates?
In my case, I am a free-lancer developing a course for my client on my license. I would hesitate to recommend developing in Rise if it means that the course is not updatable in the future (e.g. without my client maintaining their own license subscription on an ongoing basis.) If there is no method for archiving and later accessing editable files (with a valid license at that time) then I suppose it ties the client to me exclusively to maintain the course in the future —and requires that I maintain my license in order to be able to provide this service.
Is my understanding correct? Are there any updates on the status for durability of Rise courses?
Thank you!
Lon
Hi Lon, awesome to see that you are already working with Carlo, one of our support engineers.
Thanks, Chino. Unfortunately, he just confirms my understanding of the current abilities of Rise to offer a downloadable source file archive of a Rise course. As best as I can tell there is none. Which is why I posted here. Is there someplace else I should add my vote for this feature which would make Rise truly useful?
Thanks,
Lon
Hi Lon, you're in the right place! Rise 360 is a web-based authoring app, and we don't have plans for adding a downloadable (offline) source file for Rise 360 courses. As you mentioned, you'll need an active Articulate 360 trial or subscription to make changes to course content.
Hi Alyssa,
I really believe that Articulate is shooting themselves in the foot with this attitude. While Rise 360 is a great product, I continue to avoid this product because of this lack of ability to download and save the source files. This ability to save the source files is a critical requirement, not only for large corporations, but for small businesses who need to be sure that they can access the source files for the trainings that they create, even as people come and leave the organization. As a private consultant, this is just as important to me, as I never know when something may happen where I might not be able to renew my subscription. I know, from talking with other developers and managers, that I am far from the only one with this concern. I understand that this is a web-based authoring app, but there still needs to be a way to save the source code on local servers, and then re-upload it to Articulate servers when work needs to continue on the project. It only makes good sense to want to protect your work and assets from loss.
I know that you can't personally address this, but I would be very thankful if you would forward this concern to your management and engineering teams.
Thanks,
Dave Cox
Hello, I am curious if there has been any change in this status of the inability to update Rise courses in the future absent an uninterrupted (with a grace period) subscription? I have a new project with a client starting soon whose content (and timelines) may be perfect for Rise, but again, I cannot in good conscience steer them down this path if there is an ongoing subscription cost associated with the possibility of future updates.
Is there any further update for this request? My colleague and I will be leaving the company before our replacements begin so we won't be able to download and send etc.
This feels like it's an intentional 'oversight' to me when this was something which was easily achievable in previous versions of Articulate Storyline.So following on from all these great questions, which don't appear to have been fully answered, here's my question.
We bought the individual licence just for me , and over the last 2 years I have produced a large number of Mandatory courses we have uploaded to our LMS.
I retire in October and I know someone will need to access these courses to make any edits, amendments etc.
We would buy another licence for my replacement, but what is the best way of getting all my courses to them so they have access to edit. Is it purely through collaboration?
Hi Helen! Thanks for reaching out.
If you are looking to transfer all your content to another user, you'll find some helpful tips in this article about Managing Content When Users Leave Your Team. If you'll be adding another seat to your account, you can just follow the steps here on how to Transfer Your Content to Another Team Member.
However, if you'll need to transfer your content to your replacement and there isn't an available seat to add him/her, you can follow the steps listed here on How you can transfer content to a new user when you don't have an open seat to give them.
I hope this helps. Let me know if you need anything else!
