Why do I get a thick grey color border after I publish my file in a video format?

Greetings, Jordan!

Thank you for sharing your setup in addition to that recording. It was super helpful to see!

I opened the course in Storyline 360, Update 30, where I also see the gray border around 2-7b.MP4 on slide 1.5. So strange! The good news is that you can crop out that distraction with the cropping tool. Here's quick Peek 360 recording of my test and how the video looks after the edit!

In the meantime, this is a great opportunity for our Support Engineers to lend a hand! I opened a case with them where they'll reach out with their findings on what might be causing that by email shortly.

I'll follow along to share any relevant insight here, too!

Hi Shay, Phoebe, and Mohammed,

Great news today - Storyline 360, build 3.31.19951.0 is available today!

It includes a fix for the issue where white lines or borders could appear around slides in published content.

Updating to the latest version is free and easy for Articulate 360 users following the steps outlined here.  If you run into any trouble, let us know here in the E-Learning Heroes Community or message our Support Team. We're here to help! 🌟 

Hi,

I am still facing this issue with my current storyline version

when i import any mp4 and publish it in web the video comes out with thin Grey border

can any one please help me with the fix?

Hi Vishal,

Have you tried removing the shape outline of the video object? You can take a look at my response here where I detailed how the shape outlines of objects can be removed.

• Slight off white border - inside edge of Storyline 360 Player

If this doesn't work, would you be willing to share a copy of your project file here so I can test your file and see how the outline in your screenshot can be removed? 

Hi Joe,

As i have imported a mp4 clip in my course i am not getting option to add or remove border

Hi Vishal, 

If it's not related to shape outlines, would you mind sharing a copy of your project file here so we can take a look at what's causing the lines to appear? We'll delete them as soon as we're done troubleshooting. You can also open a case with our support team if you prefer to share your project file in private. 

Hi, Vishal.

Thank you for opening a support case! Our team will be in touch soon via e-mail.

Hi Is there any solution to this? I've tried everything to remove the slight grey border from my videos. 

Hi 3B Training Instructional Design,

I'm sorry you're having an issue with grey borders on your video! It would be best to connect you with our Support Engineers to better understand what you’re running into. I’ve just opened a support case on your behalf so you should be hearing from our team shortly!

Thanks for reaching out!