Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
This is happening to us too. But it's more than one learner who are all at different locations, so it doesn't make sense that it's the lost connectivity alert mentioned above.
Hi Lori,
This issue doesn't seem to be affecting everyone who is using the most recent versions of Storyline 360 so we recommend reaching out to our support team by opening a case so they can take a closer look at the behavior with you. Since the issue involves an LMS, they may recommend testing how your course behaves when hosted on a different LMS to help isolate the behavior.
How recent? We're experiencing the same issue in the Sumtotal LMS and we're on version 3.73.29831.0
