Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Ali, Lori, and Samiah,
Happy Wednesday to you all! ✨ Thanks so much for reaching out.
Ali, I see that you're working in a support case with my colleague Fannie May. You're in great hands. We'll continue troubleshooting with you in your case via email.
Lori and Samiah, thank you both for reaching out about this issue. I have some additional questions in order to assist you better:
- Have you tried testing how your course behaves when hosted on a different LMS to help isolate the behavior? I'd be interested to know if you receive the same messages.
- What LMS Standard (AICC, SCORM, xAPI, cmi5)-If SCORM, which version (ex. SCORM 2004 4th edition) are you currently using when creating the published content?
- What version of Storyline 360 and Articulate 360 are you currently running?
As my other colleagues have mentioned, we'd be happy to take a closer look at your individual files within a support case to assist with troubleshooting.
Looking forward to hearing from you!
Hello Luciana,
Working with support was not helpful. Please, escalate this issue and remove this non-working feature.
