Forum Discussion

LauraFletcher-f's avatar
LauraFletcher-f
Community Member
7 years ago

Your Computer is Offline Error

Is Rise down? I was in the middle of building a course and received "Your Computer is Offline" error message. My colleague in a different state is experiencing the same issue. 

44 Replies

  • BenitaGomes's avatar
    BenitaGomes
    Community Member

    Hi all, is this issue still ongoing? I have experienced this error multiple times today. Thank you. 

  • baileybowyer's avatar
    baileybowyer
    Community Member

    Shes offline today as well. I just got kicked off while trying to use it, 

  • I am currently experiencing this same issue. In the middle of working on a Rise course I got the "Your Computer is Offline" error and after the system tried to reconnect it said "Your session has timed out" Clicked the refresh button and immediately looped back to "Your Computer is Offline". Happens in both Chrome and Edge, and tried on different computers: work and personal. Dashboard, Review 360, and Articulate 360 Training pages all work fine.

  • Hi folks! Earlier today, we had some technical problems in Rise resulting in a session time out or a page indicating it’s offline. We know you count on being able to use Rise, and we’re sorry for the trouble. We have resolved this at around 10:45pm EST and you should now be able to use Rise without any issues.

    The best place to keep up with scheduled maintenance and any other availability info is our Articulate status page, and you can subscribe to get an email anytime we update that page. 

  • EhudGanor's avatar
    EhudGanor
    Community Member

    Hi RISE,

    Waiting for Review360 about two hours. 17:30 Jerusalem time. 6th July 2022

    Status from your web page: everything fine......

    • hazelB's avatar
      hazelB
      Staff

      Hi Ehud!  Just checking  -  are you are still encountering issues with Review 360?