Forum Discussion
Your computer seems to be offline
Anyone else getting this message when publishing Storyline for Review 360? I am getting it consistently. Course never comes up after publish, just sits and thinks. articulatestatus.com says all sy...
Hi, Dan.
Let me ask you a few questions to help narrow down the issue:
- You mentioned that you sent the Review 360 link to a few managers. Were they all connected through the same network?
- One of the reviewers couldn't open the link on his computer but did it through his phone. Is it possible that his phone was not connected to the same network?
- Do you encounter the same issue when you try to open the Review 360 link on your computer?
Sometimes organizations can restrict certain domains, blocking some of the services. I recommend sending the article below (the same one Ren posted above) to your IT department as a starting point:
If you or the department need additional information, please reach out through a case so we can further help you troubleshoot.
Hi Maria,
Please be aware that due to 360 the project has literally ground to a halt. In addition to the connectivity issues when reviewing - which we are working around - I am now getting this error and cannot save an SL file at all.
I have Googled it and like the connectivity issue A) other people seem to have suffered it and B) there is no published resolution.
Dan.
Hi Dan,
I'm sorry for this trouble; we're here to help! Since we cannot see your attachments when you reply by email, I've emailed a private upload link to you to share them directly with our support engineers. Once our team can take a closer look, we'll reach out with an update!
