Forum Discussion
What does engagement mean to you...?
Lance, first let me say I think this is such a good question, and one that lots of people face with their leadership. Sometimes leaders who don't come from a course-building/instructional design world just think of engagement as "make more things for the learner to click on" which just leads to more slides and more layers.
But ultimately I would say that the goal of the course is behavior change (assuming it is a performance-based course and not some kind of annual compliance training). The more real-life types of decisions you can get the learner to make inside the course, with real-world types of consequences, the better. Rather than a quiz question that asks how you'd handle an upset customer, and then providing the standard "That's right" or "Sorry, that's incorrect" type feedback, branch to another slide where the situation has escalated if the customer is still unhappy, and a different slide if the response was one that would resolve the upset customer situation.
Elizabeth, thank you for your response. I agree whole heartily! I do these things as well. I don't usually use branching, but I will usually use layers where an explanation is given, rather than a right or wrong! I try to use "decision slides" (it's what I call them) as often as I can. I like to use a scenario and then have the learner decide which route to take to solve the issue. Again, my CLO is wanting more, and of course, I can't get an explanation as to what "engaging" means to him! I really appreciate your comment! Thanks again!!
One thing that I think often gets lost in Storyline files is having to recall knowledge in a way beyond quiz questions with right/wrong answers. I recently built a phone conversation using the AI Text to Speech voices, and then the next slide had the learner complete a reflection exercise (ungraded Essay question) about what the customer service rep did well, and what they would have done differently. Just some food for thought!
