Articulate Review not loading

I regularly have this same experience in Chrome and Microsoft Edge as well. All other sites load fine. This morning, I had to click on the comment link to see a comment a client left because my main Review page would not load. It has become quite frustrating. 

Hi Holly!

I apologize for the issues you are with Review not loading in Chrome and Edge browsers. 

If you have already tried clearing your browser cache and that has not resolved your issue, please ask your IT department to make sure the following network endpoints are open:

• Articulate 360 Network Endpoints

Can you reach out to us through a support case if that doesn't solve the issue? We are here to help!

There is a recurrent issue with the Articulate review server.  I suspect it is not consistent as it might have to do with server load.

It's strange that staff participating in these forums haven't been informed of this problem so to provide a work-around.

I contacted support and they told me to:

1. Delete old courses manually
   There is no option to bulk delete yet.
   There seems to be no exact number of courses that causes the system to struggle, as server load also varies.
   Not optimal for us :( 
2. Limit the amount of courses the browser loads
   The best solution proposed is the use of links to load a specific amount of courses:
   1. https://360.articulate.com/review/configure/?itemLimit=100
      to activate it for 100 courses for example - note that this setting will stay ON until changed
   2. https://360.articulate.com/review/configure/ 
      to turn it OFF and return it to load all courses

NOTES:  

The second link is not intuitive so it's important to understand that #1 turns it on for a specified amount and #2 turns it off.  Regardless of what the link says.

Also, both links will redirect to: https://360.articulate.com/review and there is no way to know which one is active, so what we did was created two shortcuts and renamed them 360 Review limit ON and 360 Review limit OFF

Hope this helps.

Hi, I am also not able to see the published courses on Review 360.  Even, not able to remove unwanted courses from the portal.

Please suggest an answer.  

This happens to me all the time! It is so frustrating and even more so when stakeholders specifically mention how bad this is.

I am on Safari and can get about 60 seconds on a page before it automatically refreshes as it believes it is offline.

I have followed all threat instructions/cache etc. I am WFH so have checked port settings in the router and gone over all options including updates etc.

I am not expecting a response from Articulate, just adding to say this issue is ongoing for me.

NItinkumar,

I see that you've reached out to our Support Engineers! Great call!

Jay,

Are you finding this happens with other browsers like Chrome, Edge, etc?

My answer right above yours helped us.  Did it not work for you?

I've been meaning to say I really appreciated this information. I had been well aware that it was on the Articulate server end by the intermittent nature of the problem. It also seemed to happen at certain times of the day. Oddly, after months of dealing with it, I have not had the problem since you posted this, but if I do again, I will follow these steps. 

Glad it helped Erika :)

I'm currently having this issue. Once i'm logged in, Review will not load. It just keeps refreshing.

Hello Matt,

Thanks for letting us know what you are experiencing. I understand how frustrating it can be to not have this load. I'm happy to help!

I'd like to double-check that your network is set up to allow connections to Articulate 360's endpoints. We are currently not seeing any connectivity issues with the Review 360 tool. 

Are you able to view any other courses in Review 360? As my colleagues mentioned earlier:

• If only a select number of courses do not load, then the issue becomes project specific
• If all courses are affected, then it is most likely network restrictions that are causing the loading issues.

In both cases, we suggest reaching out to our support team for the next steps of troubleshooting.

Let us know your findings and we can go from there!

I can't even get the review home page to load (or 360.articulate.com) once i log in. 

Hi Mat, 

Looks like you're running into network related issues. As what my colleague Luciana suggested, reach out to your network admin to have them add Articulate's endpoints to your organization's allowlist. Doing so will allow all Articulate 360 applications to work properly. If the behavior persists, please open a case with our support team so we can take a closer look at what's happening. 

I've spent many hours with my IT department trying to get this site to load with no luck. I'm about ready to throw in the towel. I'll open a case with the support team in my last effort...

Hi Mat!

I'm sorry to hear that you're experiencing this issue. I don't see a case for this in our system. Is there a different account it could be under? Please let me know if you're still unable to access Review 360 and I'll open a case on your behalf.

Hello, 

I'm currently experiencing this issue too. I am unable to login to Review 360; I can generate a review link though. I have created a ticket for this and was told to open port 443 and make sure the network endpoints are enabled. This is isolated to my laptop only, where I work. Same issue with different browsers (Chrome, Explorer, and Brave).  I can access Review 360 with no issues on my cellphone (both data & wifi). If anyone is able to resolve this, please let me know. 

Not working normally. 

Your computer seems to be offline. We'll automatically try to reconnect when an internet connection is detected.



How is it offline if I've logged into the website.

You really need to fix this.

Hello Scott,

Thanks for letting us know what you are experiencing. I understand how frustrating it can be not to have this load. I’m happy to help!

Please double-check that your network is set up to allow connections to Articulate 360’s Network Endpoints.

If you are still running into this error message, I’d suggest reaching out to our support team for the next steps of troubleshooting.

I hope this helps!

Try this:  Limit how many courses the browser loads

Not sure why staff don't mention this workaround as this has been a recurring issue for a while. 

Hi there, I want to publish a Storyline file to Review, but that option isn't available for some reason. (It was available yesterday.) Please see attached. Thank you.

Hi Susan, 

Sorry to hear that you ran into this issue. 

This option is still available on my local install and we currently are not experiencing any issues with the Review 360 service, so as a troubleshooting step, try doing a repair of your Storyline 360 installation to see if this helps. 

If the issue persists, open a case with our support team here so we can provide additional assistance.