Comments disappeared in Review

Hi Kate, 

Thanks so much for reaching out! So sorry to hear you are experiencing difficulties seeing your comments within Review 360. Happy to help! 

First, I'd like to share a Review 360 User Guide that explains how to check that you have enabled comments within your project:

Disable and Re-Enable Comments for a Project

If you are still having difficulty viewing comments, perhaps this User Guide for reviewing comments will be of assistance! It explains how to utilize the Review and Feedback tabs in more detail. 

If that doesn't seem to do the trick, I'd recommend opening a support case so that our Support Engineers can get a closer look and assist you further!  

I hope this helps!

Hi Kate and Luciana,  we are experiencing the same thing. We had a reviewer leave many comments last night, received the email notification for them, but they are not there when we go to view them. Was there a glitch with Review 360 last night by chance?

Hi Jason,

Sorry to hear that you're experiencing this issue! We haven't had any widespread issues reported with Review 360, so I went ahead and opened a support case on your behalf so we can investigate what's going on. You should hear from our team soon via email.

Hi, any news or updates on this issue?

We are experiencing the same problem with Review 360: some comments come through and show as they should, and some disappear. A reviewer left many comments yesterday, we've received email notifications for them, but they are nowhere to be seen.  I've checked the resolved comments, and previous versions as well, but to no avail.

Any advice and help are highly appreciated.

Best wishes,
Petri Home / Intolead

Hi Petri Home/Intolead, and thanks for reaching out!

I'm sorry to hear that you're experiencing this issue. It was a great call checking previous versions of the project. I've opened a support case on your behalf so we can further investigate what's going on. You'll be hearing from one of our Support Engineers soon via email!

I just had the same issue happen to me with many new comments that I left on my own course on Friday (1/20) morning. I went back in today, and they are missing. I checked that I didn't republish the course under a new name. It says it was last updated on 1/20, yet none of the 1/20 comments are there.

Having the same issues, rolling back to the previous review version, unfortunately, doesn't resolve.

A reviewer left comments, and email notifications for these came through but they don't appear on any version of the review link.

Hi Paul,

I'm so sorry to hear that you're experiencing this issue! I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email!

I'm having the same issue all but one or two of my extensive comments disappeared. I can open a support case if you like, and send you the details.

Hi Anne!

Sorry to hear you are also experiencing this issue! I see you have already opened a case and are working with Georvy. You’re in great hands!

We'll continue the conversation over in the support case.

Thanks for reaching out!