I am downloading SL courses to publish review copies. It is taking a really long time to download (from 10-15 minutes per course) and then the review copy lags between viewing slides. I'm not sure what to do.
I am sorry to hear that you are having trouble loading your courses to Review 360. I understand that can be very frustrating to navigate. In order to help you troubleshoot I have a few questions:
Do you have the network endpoints added to your organization’s allowlist?
Are you working from a local hard drive? We don't recommend working with files on a network drive.
When reviewing your courses, which web browser are you using? Would you be able to share your Review 360 link so we can try and recreate the lag on our side? You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
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Hi Tammy,
I am sorry to hear that you are having trouble loading your courses to Review 360. I understand that can be very frustrating to navigate. In order to help you troubleshoot I have a few questions:
When reviewing your courses, which web browser are you using? Would you be able to share your Review 360 link so we can try and recreate the lag on our side? You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.