Lightboxes not Triggering in Articulate Review

Aug 06, 2018

Hello!  I'm using the lightbox functionality (in Storyline 360) and when "previewing", everything looks great.  However, when I publish to Articulate Review, the triggers do not open the lightboxes.  Has anyone else experienced this?  Any suggestions? 

9 Replies
Patty Brandt

Hi! I am having this very same issue . . . 3 years later using Storyline 360. When I review my course in Preview mode, my lightboxes work just fine. However, when I add them to Review 360, they  only appear as gray boxes. 

Any fixes?

Jose Tansengco

Hi Colin, 

Sorry to hear that you ran into a similar issue.

The issues raised in this thread were either file specific or browser related. Here's a sample course that opens a lightbox which was tested in Review 360 to confirm that the functionality of opening lightboxes work in Review 360.

With that being said, would you be willing to share a copy of your project file here or in private through a support case so we can check what's happening? We'll delete it after we're done testing!