This week I sent a Review link, but none of the comments has generated an email. I've checked all the settings and I should be receiving instant notification when a comment is left in Review. This feature has worked in the past, and I'm working in the latest version of Review. Any ideas for a fix?
I see that you replied to this conversation previously. If you'd like to stop receiving replies, you can scroll up to the top of the conversation here and unsubscribe:
Hello - I am having the same issue. I have checked "All activity" under notifications and have checked my spam folders. I haven't been receiving notifications for two weeks now. Any ideas? Thanks!
As a first step, you can reach out to your IT team and confirm that your organization didn't flag emails from "notifications-no-reply@articulate.com."
If that's been checked, please connect with our support team to confirm your account information and help us review which Articulate ID should be receiving notifications!
Hi, me too I am having the same issue. "All activity" under notifications is still checked, nothing in spam folder, and notifications-no-reply@articulate.com is already listed in my safe sender list. I haven't been receiving notifications for at least 10 days. Thank you for your help!
Thanks for sharing these details of what you've already investigated! As the next step, I want one of our support engineers to step in and help troubleshoot, so I've opened a support case on your behalf. Stay tuned; one of my teammates will reach out shortly!
I am having this problem also. I have tried all the tips above and opened a ticket with support. Wanted to keep the tread alive since this issue is still occurring.
I am also no longer receiving notifications. My setting is set to 'All Activity', there is nothing in Spam (I checked that first), and I am using the same email I always use. Please advise. Thank you.
39 Replies
This post was removed by the author
Hello again, Transfers!
I left a comment, and after checking our logs, I see that some notifications were successfully delivered! I'm staying tuned for an update on your end!
Thanks Becca - working good on my end now. I appreciate the quick response!
Good morning, please do not include me in these emails, as the issue has been resolved for me.
Thanks,
Margo
Hi Margo,
I see that you replied to this conversation previously. If you'd like to stop receiving replies, you can scroll up to the top of the conversation here and unsubscribe:
Hello - I am having the same issue. I have checked "All activity" under notifications and have checked my spam folders. I haven't been receiving notifications for two weeks now. Any ideas? Thanks!
Hi Chelsea,
As a first step, you can reach out to your IT team and confirm that your organization didn't flag emails from "notifications-no-reply@articulate.com."
If that's been checked, please connect with our support team to confirm your account information and help us review which Articulate ID should be receiving notifications!
Hi, me too I am having the same issue. "All activity" under notifications is still checked, nothing in spam folder, and notifications-no-reply@articulate.com is already listed in my safe sender list. I haven't been receiving notifications for at least 10 days. Thank you for your help!
Hello fabiola!
Thanks for sharing these details of what you've already investigated! As the next step, I want one of our support engineers to step in and help troubleshoot, so I've opened a support case on your behalf. Stay tuned; one of my teammates will reach out shortly!
Hello Becca,
The issue has been solved!! :-D My email was on the suppression list and has now been reactivated.
Many thanks to you and to the support team!
That's great news, Fabiola! I appreciate you chiming in with an update.
I am having this problem also. I have tried all the tips above and opened a ticket with support. Wanted to keep the tread alive since this issue is still occurring.
Hi Leanna,
Thank you for contacting the support team as well. It looks like Chester was able to help you!
I am also no longer receiving notifications. My setting is set to 'All Activity', there is nothing in Spam (I checked that first), and I am using the same email I always use. Please advise. Thank you.
Hi, Ronda.
Thank you for reaching out!
I went ahead and opened a support case on your behalf, so we can investigate what's going on. You should hear from our team soon via e-mail.