Review not loading - as of Friday March 31, 2023

Hi Nick!

I see you've reached out to our Support Engineers and are working with my teammate, Philam! You're in great hands. We’ll continue the conversation in your support case!

We have been having the same issue this week, with internal and external review links. 

We have checked browsers and they are updated. 

Are there other solutions?

Hi Samantha!

Sorry to hear that you've hit this roadblock as well! Not to worry! I have created a support case on your behalf. You will be hearing from our Support Engineers shortly.

Thanks for reaching out! 

Hello, I am also having an issue where I am able to upload the course to Review 360 but the course will not load and I can not review it.

Hi Madison,

Thanks for reaching out!

I'm sorry that you're experiencing this issue with your course not loading in Review 360, but I'm happy to help troubleshoot. I have a few clarifying questions to start.

• Is this happening with one specific course or multiple courses?
• Have you tried clearing your browser cache or using a different browser?
• If you're using a VPN or Proxy network, you can try turning it off to see if it makes a difference.

If the issue persists, you may need to enlist the help of your IT team to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly.

Hello,

I tried clearing my browser cache, and have tried a different browser. I
also tried turning off the VPN.

My other courses that are in Review360 are loading just fine.

I've been able to upload items from work before without any issues.

Hi Madison,

Thanks for the additional information. 

If only one course is experiencing the behavior, then the issue might be isolated to just that one project file. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at the issue? We'll delete it when we're done testing!