Forum Discussion
Upload to Review is very slow
Since 2 days the upload of my course update to review is incredible slow. The package on my PC is 56MB, the project file is 46MB. When I want to upload my course (update) to review, it is at just 50 percent even after 30 minutes. My upload on the lan is 55MBit/s, that can't be the problem. I tried to upload a new project with a slide and only one picture to review. This alone took over 15 minutes. 2 days ago this was not a problem.
7 Replies
Hi Marcel,
I am sorry to hear that you are having trouble loading your courses to Review 360. I understand that can be very frustrating to navigate.
In order to help you troubleshoot I have a few questions:
- Do you have the network endpoints added to your organization’s allowlist?
- Are you working from a local hard drive? We don't recommend working with files on a network drive.
- Have you attempted to repair Storyline 360? Here are the instructions.
If a repair doesn't solve the uploading issue, can you share the .story file with us through a support case?
Please let me know about the additional details and we can help navigate a solution with your team.
Thanks so much!
Luciana
I still am not able to have my Storyline 360 file upload to Review. I put in a ticket, but in the meantime, I've stumbled upon this article on how to upload a file to review by publishing it locally. I've included the link. Not ideal, but a workaround for now.
https://articulate.com/support/article/Review-360-Manually-Upload-Storyline-360-Courses
Hi Nora!
Thanks for submitting a support case! You're in excellent hands with Mark, one of our Support Engineers. We'll continue the conversation in your case.
I have the same issues. Any news?
Hi Marco,
Sorry to hear that you're encountering a similar issue. I'd recommend checking out the troubleshooting steps provided by my colleague Luciana here. If the issue persists, you can get in touch with our support team by opening a case so we can take a closer look at what's going on.
Yesterday my uploads were working just fine, today the smallest of files is taking at least an hour to upload to Review 360. I also tried publishing locally and then manually uploading to Review 360 but the problem was the same.
I also uninstalled Storyline and then reinstalled it, rebooted the PC but this did not help either. Also, it isn't just affecting one course it is affecting every course that I attempt to upload.
UPDATE: I found this solution below...
So, here's the thing, I disconnected my ethernet cable and relied solely on my Wi-Fi connection. The file uploaded in seconds. I recommend you do the same and see if it works for you.
Happy days...
