Forum Discussion
Files Crashing on Review Upload
I apologize if this issue has been reported, but every time I try to publish to Review, the file will just about complete loading, then crash with an error message with the report (I uploaded the report)
This has been happening for the last week or so. Any known issues (or fixes)? For now I'm downloading to my computer, then uploading and that works, but it's not as convenient.
Thanks!
Hi,
I recently had an error when trying to publish to Review. I fixed it and perhaps this will work for you, too:
- Launch the Articulate 360 program on your computer. (Not Storyline)
- Sign out.
- Sign back in
- Go back into Storyline and attempt to republish.
This webpage on Diagnostics might help, too.
Hi,
I recently had an error when trying to publish to Review. I fixed it and perhaps this will work for you, too:
- Launch the Articulate 360 program on your computer. (Not Storyline)
- Sign out.
- Sign back in
- Go back into Storyline and attempt to republish.
This webpage on Diagnostics might help, too.
Hi Kendal,
Thanks! The signing out and back in worked. I had done that with Storyline (which didn't work), but doing it Articulate360 did the trick, so all is well!
Cool.
If you would, mark my answer as the solution. I have seen a bunch of people on the forum talking about this problem. It might help others to see that there is a solution and to find it quickly.
Hi ded2!
Sorry to hear you're having trouble publishing to Review 360!
Glad to see Kendal has been helping you. I noticed you've also opened a support case and connected with my teammate, Woojin. Great to hear that signing out, then signing back into the Articulate 360 desktop app solved your issue!
If you run into any setbacks moving forward, please let us know!
Thanks for the speedy replies!
