Happy to help! Hover over the video block, and click the Edit button. Click the Settings tab, and there you'll see the option to Allow forward seeking.
Hi! I have the box allowing forward seeking. It is a video and not an embed. Forward seeking is not working. In the player I can select the speed of the playback, but when the seekbar is engaged, the player goes back to 1st frame.
Hi Alyssa, I've the same problem. It's possible in Rise360 when i do it, but once it's in my LMS it's blocked. Is this something I can change or do you think it's a bug in the LMS?
Hi Evy! Sorry to hear that forward seeking is not working when your Rise 360 course is in your LMS. To test if the issue is with your LMS, I recommend testing your course in SCORM Cloud, the industry-standard testing engine.
The following video tutorial demonstrates how to use SCORM Cloud with Articulate content:
If the issue doesn't occur in SCORM Cloud, it looks like the issue could be with the LMS. If the issue also occurs in SCORM Cloud, we would love to take a closer look. Feel free to open a case here. Our support engineers are ready to help.
Greetings: Scorm Cloud is not 100% bullet proof. Every LMS is a little different. Since there are 2 in this thread that have the issue, I will check it again and upload to Scorm Cloud. If it still behaves in this manner, it is a bug and I will submit a case for our Enterprise system. Thank you!
I am having a similar issue. I do not see the "Allow Forward Seeking" Checkbox in Rise.
First, I uploaded an MP4 into a Rise microlearning. Then, I uploaded an MP4 into a Rise course. Both instances did not show me a Content and Settings tab. I refreshed the page. Nothing. I restarted my computer and updated my Articulate 360 Suite. Nothing.
I am currently using Google Chrome, and to my knowledge this browser is running the latest version.
I've selected 'Allow forward seeking' on an uploaded mp4 file. However, I'm also noticing that when I test this out the video returns to the start, rather than allowing me to progress forwards through the file. Any suggestions on how to fix this?
Sorry to hear you've run into this setback. I'd be happy to help!
Testing the behavior on my end, I was unable to reproduce the same behavior. To clarify, does this issue occur with all MP4 files, or just one specifically? Also, can the same behavior be reproduced across multiple browsers?
If you're comfortable sharing the video file used, I'd be happy to take a closer look and test the functionality. Feel free to upload it here in the discussion or privately through a support case.
I am running into the same problem as Jesse has indicated above. This is happening on all mp4's that are uploaded. It is also happening across 2 tested browsers (Google Chrome and Microsoft Edge).
If you've confirmed that the Allow Forward Seeking setting has been enabled, can you clarify how you are viewing the courses? In Preview, Review 360, or through an LMS?
I've opened a support case on your behalf so our support engineers can take a closer look into this behavior. You're in excellent hands troubleshooting with them and they should be following up with you shortly!
We can continue the conversation through your case to keep all information in one place.
22 Replies
Hi Pooja,
Happy to help! Hover over the video block, and click the Edit button. Click the Settings tab, and there you'll see the option to Allow forward seeking.
Myy "Edit Video" panel settings are missing this checkbox. Did I do something wrong?
To replicate:
And now, the setting is back! Maybe something was down temporarily or it was cookies or something else.
I also don't have the "allow forward seeking" box available to check/uncheck. Is there something I'm doing wrong? need an update?
HI Lesley,
You screenshot shows a Multimedia Embed block.
The Allow forward seeking checkbox is only available for Multimedia Video blocks.
Hi! I have the box allowing forward seeking. It is a video and not an embed. Forward seeking is not working. In the player I can select the speed of the playback, but when the seekbar is engaged, the player goes back to 1st frame.
Bueller?
Bueller?
:)
Hi Edward,
Here is what I see.
Click the large video play button.
Play head advances on the timeline.
As soon as the play head moves on the timeline, I can drag the play head forward or backwards on the timeline.
Hi Karl:
Yes, that is the expected behavior, but as I stated above, that does not work for me.
Thank you -
Hi Edward! Would you mind recording a short video of what you're seeing from your side? Here's a 1-minute video of what I'm seeing on my end.
You can also open a case and send us your course Share link, if that works better for you!
Hi Alyssa, I've the same problem. It's possible in Rise360 when i do it, but once it's in my LMS it's blocked. Is this something I can change or do you think it's a bug in the LMS?
Hi Evy! Sorry to hear that forward seeking is not working when your Rise 360 course is in your LMS. To test if the issue is with your LMS, I recommend testing your course in SCORM Cloud, the industry-standard testing engine.
The following video tutorial demonstrates how to use SCORM Cloud with Articulate content:
https://community.articulate.com/series/learning-management-systems-lmss/articles/how-to-troubleshoot-your-lms-with-scorm-cloud
If the issue doesn't occur in SCORM Cloud, it looks like the issue could be with the LMS. If the issue also occurs in SCORM Cloud, we would love to take a closer look. Feel free to open a case here. Our support engineers are ready to help.
Greetings: Scorm Cloud is not 100% bullet proof. Every LMS is a little different. Since there are 2 in this thread that have the issue, I will check it again and upload to Scorm Cloud. If it still behaves in this manner, it is a bug and I will submit a case for our Enterprise system. Thank you!
Hello,
I am having a similar issue. I do not see the "Allow Forward Seeking" Checkbox in Rise.
First, I uploaded an MP4 into a Rise microlearning. Then, I uploaded an MP4 into a Rise course. Both instances did not show me a Content and Settings tab. I refreshed the page. Nothing. I restarted my computer and updated my Articulate 360 Suite. Nothing.
I am currently using Google Chrome, and to my knowledge this browser is running the latest version.
I have also attached what I see.
Hi Tanya,
That setting is now on the right-hand side of the block.
Select Design.
Thank you so much Karl! Now I feel silly. Happy to see it was an easy fix!!
I've selected 'Allow forward seeking' on an uploaded mp4 file. However, I'm also noticing that when I test this out the video returns to the start, rather than allowing me to progress forwards through the file. Any suggestions on how to fix this?
Hi Jesse!
Sorry to hear you've run into this setback. I'd be happy to help!
Testing the behavior on my end, I was unable to reproduce the same behavior. To clarify, does this issue occur with all MP4 files, or just one specifically? Also, can the same behavior be reproduced across multiple browsers?
If you're comfortable sharing the video file used, I'd be happy to take a closer look and test the functionality. Feel free to upload it here in the discussion or privately through a support case.
Looking forward to hearing from you!
Hi There,
I am running into the same problem as Jesse has indicated above. This is happening on all mp4's that are uploaded. It is also happening across 2 tested browsers (Google Chrome and Microsoft Edge).
Was a fix was identified?
Hi Madeleine!
Sorry to hear you've also run into this setback!
If you've confirmed that the Allow Forward Seeking setting has been enabled, can you clarify how you are viewing the courses? In Preview, Review 360, or through an LMS?
Looking forward to hearing from you!
Hi Steven,
Yes, I have this setting enabled and currently I am experiencing it both in Preview and through an LMS.
Hi Madeleine!
Thanks for sharing the extra details!
I've opened a support case on your behalf so our support engineers can take a closer look into this behavior. You're in excellent hands troubleshooting with them and they should be following up with you shortly!
We can continue the conversation through your case to keep all information in one place.