Block Templates not saving
Oct 19, 2022
By
Amy Hengst
I'm having an issue the last several days of not being able to copy and save template blocks to re-use, which is an issue for formatting and sharing information between courses. I can add the blocks to a new template as usual but when I save, even after I get a success message, when I go back into the templates screen and try to add the new block template, it shows that it is not loaded and processing. It seems to time out.
I am seeing this on multiple computers with different block types, even just saving a knowledge check.
Is anyone else seeing this issue or have a solution?
9 Replies
Hi Amy,
I'm not having any problems saving new Block Templates.
Hi Amy
Ii have seen this a lot recently, it occurs mostly when you have two+ rise tabs open. close them all down and open the one you wish to copy, create your template and then go back into the one you want.
I know this is a pain because you want both open to expedite the process. I am sure this did not used to be a problem though!!
Hi there, Amy! If you're still having trouble, could you record a quick Peek screen recording of what you're seeing from your side? Then, please send that video to us by opening a case, and our Support Engineers will take a closer look at what's going on. They're ready to help!
Same happening to me. I only had one instance of Rise open and a full reboot did not solve the issue.
I opened a case but am posting in case anyone else has any advice. Cheers!
Hi, Michelle! It looks like one of our customer support engineers, Philam, provided you with some troubleshooting steps under case#3408971. Please let us know if you need further assistance and we'll review your issue!
Somehow I did not see all these messages till just now! It has been appearing to work recently.
I am very guilty of having multiple Rise instances open and so that could be the culprit.
I just tested right now and everything is working smoothly -- but differently than before. Now it is setting everything and saving in Alphabetical order rather than in Recent list.
Thank you! I don't know for sure but that's a possible problem since I do tend to have several tabs open.
Hi Amy,
The sort order that determines how the Block Templates are displayed in the library, can be toggled between A - Z and Recent.
I came to the forum today because I am having that exact issue. I only have one Rise open. I will shut down and re-open and try again.