Block Templates not saving

Hi Amy,

I'm not having any problems saving new Block Templates.

Hi Amy

Ii have seen this a lot recently, it occurs mostly when you have two+ rise tabs open. close them all down and open the one you wish to copy, create your template and then go back into the one you want.

I know this is a pain because you want both open to expedite the process. I am sure this did not used to be a problem though!!

Hi there, Amy! If you're still having trouble, could you record a quick Peek screen recording of what you're seeing from your side? Then, please send that video to us by opening a case, and our Support Engineers will take a closer look at what's going on. They're ready to help! 

Same happening to me. I only had one instance of Rise open and a full reboot did not solve the issue.

I opened a case but am posting in case anyone else has any advice. Cheers!

Hi, Michelle! It looks like one of our customer support engineers, Philam, provided you with some troubleshooting steps under case#3408971. Please let us know if you need further assistance and we'll review your issue!

Somehow I did not see all these messages till just now! It has been appearing to work recently.

I am very guilty of having multiple Rise instances open and so that could be the culprit.

I just tested right now and everything is working smoothly -- but differently than before. Now it is setting everything and saving in Alphabetical order rather than in Recent list. 

Thank you! I don't know for sure but that's a possible problem since I do tend to have several tabs open. 

Hi Amy,

The sort order that determines how the Block Templates are displayed in the library, can be toggled between A - Z and Recent.

I came to the forum today because I am having that exact issue.  I only have one Rise open.  I will shut down and re-open and try again.

I am having the same issues as the original poster. I only have one Rise window open and I cleared my cache. Has there been any updates on how to handle this since it was originally posted?

Hi Adam,

I'm sorry to hear you're hitting this snag! I'm happy to help troubleshoot and let's start with the items below:

A) Use Incognito mode to rule out possible browser extensions that may be causing the problem.

B) Use a different browser; ensure your browser has the latest updates. Here's a list of supported browsers for authoring Rise 360 content.

C) Connect to a different network. Your office network may be blocking the Rise course.

If the issue persists, please connect with us in a support case so we can investigate further. It would be helpful if you could include a recording of the issue. Thanks for your patience!

Hi there, I do have the same problem like Adam and the others. My colleague uses the same browser (EDGE, latest version), the same network... it works totally fine, but its been days and it doesn't work here. Its frustrating and seems to be a problem for several people. 

Hi Kristin! So sorry to hear this is happening to your colleague. Can you ask your colleague to record a quick Peek screen recording of what they're seeing? Please open a case with us through this link and include the recording. One of our technical support engineers can work with you directly!

I have this issue, it only seems to happen with a block template that contains an iframe. The video is of it happening in a Chrome Incognito tab.

HI Sushill! Thanks for sharing the video.Are you still unable to save the block that contains an iFrame? 

I just tested it, and it works for me. Can you try in a different supported browser?