My coworker created a course in Rise (therefore he is the owner). He is now leaving our department. Is there a way he can change the owner of the course to me?
Transfer only appears beside the name of the current course owner, as only the current owner can transfer the course to another team member (collaborator).
Yes, it's the owner who is trying to change that but the Transfer link is not appearing for her. Collaborators can't even get to the Collaborator menu.
Hi, I have a similar situation but in my case the owner of the file is no longer with the company. As a Collaborator I can make the changes to the file but I do not see any options on top right corner. How do I take the ownership of the file?
Hi Anand! It sounds like the course author is no longer on your Articulate 360 Team. I'm going to reach out to you via email with next steps. Stay tuned!
Hi Alyssa - just curious if there's a new article that describes this.
I'm the Admin for my team's Rise account. We have the owner of a course on vacation and her back-up is trying to take ownership so he can switch the language of the course.
We generally recommend that course owners send a copy or add collaborators to their courses if they know they're going to be out.
We do have a new process for transferring content when someone leaves your team. Do you know how many Rise 360 courses she has? If it's not too many, it might be easy enough to remove her from your team, transfer her content to yourself, add her back to the team, and send a copy of each of her courses back to her.
When someone leaves your team, it's up to the team admin to decide what to do with the user's content. The admin can transfer it to another team member, delete it, or do nothing with it. This screenshot shows what your admin saw when removing the user from your team.
If the admin chose the Nothing - just remove user from team option, here's how you can get that content back:
Ask your IT staff to temporarily grant you access to it or to forward incoming messages to you. Then click the activation link in their email invitation. After reactivating the user's team membership, your IT staff can disable the email address again.
You'll need to add the original course author back to your team and remove them again to trigger the prompt for transferring content of an outgoing user. If you need assistance to do this, or if the account of the author is no longer accessible, open a support case here so our team can assist you in recovering the content.
20 Replies
Hi Liza!
Check out this Articulate article: https://community.articulate.com/series/157/articles/rise-working-on-a-course-with-other-team-members#transfer
I hope that helps!
Stefanie
We're not seeing a Transfer link when we hover over a collaborator's name.
Transfer only appears beside the name of the current course owner, as only the current owner can transfer the course to another team member (collaborator).
Yes, it's the owner who is trying to change that but the Transfer link is not appearing for her. Collaborators can't even get to the Collaborator menu.
So you don't see this at all when you hover over the name of the course owner?
She says no, she does not see that. She is using Chrome. Would the browser make a difference?
I'm using Chrome so that does not seem to be the issue.
Nevermind, she was hovering over the collaborator, not the owner. It's tough being the middleman on these things. Thanks!
Thanks for helping Laura out here, Karl! :) Glad you got this figured out.
Hi, I have a similar situation but in my case the owner of the file is no longer with the company. As a Collaborator I can make the changes to the file but I do not see any options on top right corner. How do I take the ownership of the file?
Attested the screenshot...
Have you looked at this thread:
https://community.articulate.com/discussions/rise-360/new-in-articulate-360-teams-transfer-content
Hi Anand! It sounds like the course author is no longer on your Articulate 360 Team. I'm going to reach out to you via email with next steps. Stay tuned!
Hi Alyssa - just curious if there's a new article that describes this.
I'm the Admin for my team's Rise account. We have the owner of a course on vacation and her back-up is trying to take ownership so he can switch the language of the course.
Is there a way to manage this?
Thanks!
Hi Sean!
We generally recommend that course owners send a copy or add collaborators to their courses if they know they're going to be out.
We do have a new process for transferring content when someone leaves your team. Do you know how many Rise 360 courses she has? If it's not too many, it might be easy enough to remove her from your team, transfer her content to yourself, add her back to the team, and send a copy of each of her courses back to her.
Let me know if that's an option for you!
Alyssa, we are in the same situation. The course owner is no longer on our AR360 team. How should we proceed to transfer ownership of his courses?
https://community.articulate.com/series/articulate-360-teams/articles/managing-content-when-users-leave-your-team
Hi Mike,
When someone leaves your team, it's up to the team admin to decide what to do with the user's content. The admin can transfer it to another team member, delete it, or do nothing with it. This screenshot shows what your admin saw when removing the user from your team.
If the admin chose the Nothing - just remove user from team option, here's how you can get that content back:
STEP 1:
Add the user back to your team with the same email address they used before.
Ask your IT staff to temporarily grant you access to it or to forward incoming messages to you. Then click the activation link in their email invitation. After reactivating the user's team membership, your IT staff can disable the email address again.
STEP 2:
Remove the user from your team again and choose the option to transfer their content to someone else. This article describes where the new owner can find content that was transferred to them.
Let me know how it goes!
My course author is no longer on the team. How do I transfer ownership of materials to me?
Hi Loretta,
You'll need to add the original course author back to your team and remove them again to trigger the prompt for transferring content of an outgoing user. If you need assistance to do this, or if the account of the author is no longer accessible, open a support case here so our team can assist you in recovering the content.