Error downloading PDFs


I have recently created a rise course and published onto an LMS (the course is available to all users). 

When downloading the PDFs in the course it presents error for the download. It is not for all users though - some can access the PDFs and some cant (using the same browser too)

Has anyone else experienced this issue?

Thanks in advance.


1 Reply
Alyssa Gomez

Hi Katie! If downloading attachments works for some users and not for others, it could be a browser permissions issue. Could you share a screenshot of the error these learners are seeing? 

Also, I would suggest that those learners open the course in another web browser to see if the same error happens there. 

Please keep us posted!