Has anyone been able to import a published Rise SCORM 1.2 to SuccessFactors LMS?
I have created a Rise eLearning module, published it for LMS (SCORM 1.2) and attempted to import the .zip to Successfactors LMS. However, I keep getting this error: An error was detected: getzipFile(filename,uploadID,addXMLFilesOnly) error occured while retrieving the file from db. I have researched on SuccessFactors Help portal and they recommend removing the </IOM> from the manifest file and re-zipping. However, I cannot find any </IOM> reference in the manifest file.
Thanks so much for the new information you've shared in the last couple of days.
Stephen -- I appreciate you letting us know that you were able to download a Rise 360 course from home and successfully upload it to SuccessFactors. This supports our theory that network security software could be adding metadata to Rise 360 output files.
Why doesn't this happen to Studio 360 and Storyline 360 output files?
Studio 360 and Storyline 360 are installed on your desktop. When you export LMS files from these tools, the entire export process happens locally on your hard drive. You aren't downloading anything from the web.
Rise 360 is a web app. When you export LMS files from Rise 360, a file is downloaded from the web, and network security software gets involved in that download process.
This is also why you aren't able to successfully upload the sample Rise 360 course I shared earlier in this discussion thread. When you download the sample file from the E-Learning Heroes website, the network security software adds metadata to the file.
In short, this is going to happen to any file you download from the web, but not on files you export from desktop software.
Please let me know if you have any further questions about this!
Estou tendo o mesmo problema na minha plataforma, já testei tudo que falaram aqui e nada funcionou. Nossa empresa substituí scorms quase todos os dias e isso tem afetado nossa produção.
Could you please share a copy of your course with our team as well as which LMS you're using? Please open up a support case here and share the error message that you received with our support engineers. They'll be able to assist you and your team.
Hi Alyssa, I understand the difference between the web based and the desktop based publishing. I'm just curious as to why this worked for everyone (see many previous posts) until summer 2019 and then it started doing this. Since Rise is the common denominator with all of the companies reporting this issue, can you tell us what changed in Rise in 2019 that caused this metadata to be added? It's puzzling that this worked for so long and then suddenly didn't work for many of us.
Thanks for your message. We didn't make any changes to Rise in 2019 that would have caused this to happen, and that's why this issue has been so difficult for us and the SuccessFactors team to nail down. It wasn't until we began working closely with affected customers that we realized a trend with network security software adding metadata to files downloaded from the web.
We don't have an update at this time. You may want to try publishing and uploading a new version of your content to your LMS from a different network, like a home or mobile network if you're using your business network. If that doesn't work, please reach out to us here, and we'll see if we can help further!
In our case we run into failed uploads with our translated French courses. That is, the English course works fine, but once we translate the course, we start to run into troubles.
Here are some fixes that have worked for us:
Remove accents from Rise course titles. e.g., Original: Québec : Traitement équitable des clients Renamed: Quebec : Traitement equitable des clients
Remove accents from filenames of media items WITHIN the rise file (e.g. video, audio) Original: Résultats et attentes.mp4 Renamed: Resultats et attentes.mp4
Shorten filenames for videos e.g., Original: Video to use in Rise with a long filename_1080p_2022-07-11.mp4 Renamed: Video for Rise-2022-07-11.mp4
Is this still not resolved?!? I am having issues uploading ZIP files created in Rise and this is the article suggested to me by my SuccessFactors support team.
Hi Erin, we are having the same issues and have also been signposted here. I am intrigued to know if you use a virtual desktop when exporting Rise? Apparently this may be an issue. We have not tested it yet though.
A workaround that worked for some modules, but not all, was replacing any uploaded videos that were in Rise to a Storyline block, as our LMS support team found that the videos and their automatically created thumbnails were causing problems. So this may help! They were also all Vyond videos, which may or may not be relevant!
To muddy the waters, a PDF also caused errors, so we just removed that and it uploaded for us. But theses workarounds haven't been successful with all modules, so we'll try exporting away from our virtual desktop next.
I will add to this as we experienced the same issue today. It turns out that one of the assets in the course had an incredibly long filename and that corrupted everything. Renaming the video to 1.mp4 and re--uploading to Rise, then republishing, solved the issue for us.
Hi all - recently started using SuccessFactors LMS for the first time and I can't believe this is still an issue as I too am experiencing this issue, I have followed troubleshooting in this post and nothing has worked:
1. Unzip / rezip
2. Publish on home pc
3. tested on Scorm cloud and works fine
4. Remove special characters / reduced file name size
The same course worked late July 2023 and after updates to it last week, which was replacing existing videos in the file with new ones, it will not import and I only receive a "Failed" message from SF LMS - no further details provided!
I have raised a support case with Articulate today, but the "workarounds" suggested by Articulate are ridiculous.. I have wasted hours trying to get this working and have not met deliverable because of this. I will also follow up with SF support to see if they can do anything.
63 Replies
Hi everyone,
Thanks so much for the new information you've shared in the last couple of days.
Stephen -- I appreciate you letting us know that you were able to download a Rise 360 course from home and successfully upload it to SuccessFactors. This supports our theory that network security software could be adding metadata to Rise 360 output files.
Why doesn't this happen to Studio 360 and Storyline 360 output files?
Studio 360 and Storyline 360 are installed on your desktop. When you export LMS files from these tools, the entire export process happens locally on your hard drive. You aren't downloading anything from the web.
Rise 360 is a web app. When you export LMS files from Rise 360, a file is downloaded from the web, and network security software gets involved in that download process.
This is also why you aren't able to successfully upload the sample Rise 360 course I shared earlier in this discussion thread. When you download the sample file from the E-Learning Heroes website, the network security software adds metadata to the file.
In short, this is going to happen to any file you download from the web, but not on files you export from desktop software.
Please let me know if you have any further questions about this!
Estou tendo o mesmo problema na minha plataforma, já testei tudo que falaram aqui e nada funcionou. Nossa empresa substituí scorms quase todos os dias e isso tem afetado nossa produção.
Podem me ajudar? Em anexo segue o erro.
E como se resolve isso?
Hi Pamela,
Could you please share a copy of your course with our team as well as which LMS you're using? Please open up a support case here and share the error message that you received with our support engineers. They'll be able to assist you and your team.
Alyssa,
Hi Alyssa, I understand the difference between the web based and the desktop based publishing. I'm just curious as to why this worked for everyone (see many previous posts) until summer 2019 and then it started doing this. Since Rise is the common denominator with all of the companies reporting this issue, can you tell us what changed in Rise in 2019 that caused this metadata to be added? It's puzzling that this worked for so long and then suddenly didn't work for many of us.
Hi Dana,
Thanks for your message. We didn't make any changes to Rise in 2019 that would have caused this to happen, and that's why this issue has been so difficult for us and the SuccessFactors team to nail down. It wasn't until we began working closely with affected customers that we realized a trend with network security software adding metadata to files downloaded from the web.
Hi. Any solution for this yet?
Hi there,
We don't have an update at this time. You may want to try publishing and uploading a new version of your content to your LMS from a different network, like a home or mobile network if you're using your business network. If that doesn't work, please reach out to us here, and we'll see if we can help further!
HI folks,
In our case we run into failed uploads with our translated French courses. That is, the English course works fine, but once we translate the course, we start to run into troubles.
Here are some fixes that have worked for us:
Original: Québec : Traitement équitable des clients
Renamed: Quebec : Traitement equitable des clients
Original: Résultats et attentes.mp4
Renamed: Resultats et attentes.mp4
Original: Video to use in Rise with a long filename_1080p_2022-07-11.mp4
Renamed: Video for Rise-2022-07-11.mp4
Cheers,
- Dino
Is this still not resolved?!? I am having issues uploading ZIP files created in Rise and this is the article suggested to me by my SuccessFactors support team.
Hi Erin, we are having the same issues and have also been signposted here. I am intrigued to know if you use a virtual desktop when exporting Rise? Apparently this may be an issue. We have not tested it yet though.
A workaround that worked for some modules, but not all, was replacing any uploaded videos that were in Rise to a Storyline block, as our LMS support team found that the videos and their automatically created thumbnails were causing problems. So this may help! They were also all Vyond videos, which may or may not be relevant!
To muddy the waters, a PDF also caused errors, so we just removed that and it uploaded for us. But theses workarounds haven't been successful with all modules, so we'll try exporting away from our virtual desktop next.
We do not use virtual desktops.
I will add to this as we experienced the same issue today. It turns out that one of the assets in the course had an incredibly long filename and that corrupted everything. Renaming the video to 1.mp4 and re--uploading to Rise, then republishing, solved the issue for us.
Hi all - recently started using SuccessFactors LMS for the first time and I can't believe this is still an issue as I too am experiencing this issue, I have followed troubleshooting in this post and nothing has worked:
1. Unzip / rezip
2. Publish on home pc
3. tested on Scorm cloud and works fine
4. Remove special characters / reduced file name size
The same course worked late July 2023 and after updates to it last week, which was replacing existing videos in the file with new ones, it will not import and I only receive a "Failed" message from SF LMS - no further details provided!
I have raised a support case with Articulate today, but the "workarounds" suggested by Articulate are ridiculous.. I have wasted hours trying to get this working and have not met deliverable because of this. I will also follow up with SF support to see if they can do anything.