Feedback not showing in Rise

Sep 19, 2017


I've published a Rise course to "Review" but some of the comments my colleagues are making are not shown in the FEEDBACK area. I receive email notifications with their feedback, but then I open the course in Review and see nothing...Is someone experimenting the same issue?

It has also happened that someone makes a comment and then that comment disappears for them...

Thanks a lot,


14 Replies
Ashley Terwilliger-Pollard

Hi Backbae,

Are you publishing new copies of your Rise course while users are commenting? That could mean the comments are not on the "current version" when you go to view it. 

We've also reported an issue to our team where if you are publishing a new version and I'm commenting at the same time but have yet to press Enter to save it, that Review page will refresh and the comment may be gone. I'll let you know once I have an update on that possible bug!

Tracey Stokely

I had this happen to me yesterday and it's still happening today. All reviewers were given the same link. I got emails on each and every comment posted. However, all the posts from one of my reviewers is not showing up on the Review nor the Feedback tabs in Review 360. They were not deleted or resolved or anything. I got on a video call with him and had him enter a comment while I was watching him. Also, all his other posts were showing up on his screen I noticed. When he clicked the Post button on the test comment he entered, it never displayed on my end in the Feedback nor Review tabs even when Refresh screen was clicked multiple times. I had someone else test theirs in the same way and theirs displayed immediately with a screen refresh. Why would one person's comments not be showing up as feedback on my end? The emails do not have the screenshot, so I can't just go on what is said because it doesn't show me where the edit should go.

Kerry Crawford

I'm having the same issue - I only have ONE version of a module published. I WAS seeing the feedback comments earlier today, but the last few comments I received an email about are not showing in the review module. I only know about them because I got the emails. I have never seen this happen before.