Forum Discussion
Feedback not showing in Rise
I had this happen to me yesterday and it's still happening today. All reviewers were given the same link. I got emails on each and every comment posted. However, all the posts from one of my reviewers is not showing up on the Review nor the Feedback tabs in Review 360. They were not deleted or resolved or anything. I got on a video call with him and had him enter a comment while I was watching him. Also, all his other posts were showing up on his screen I noticed. When he clicked the Post button on the test comment he entered, it never displayed on my end in the Feedback nor Review tabs even when Refresh screen was clicked multiple times. I had someone else test theirs in the same way and theirs displayed immediately with a screen refresh. Why would one person's comments not be showing up as feedback on my end? The emails do not have the screenshot, so I can't just go on what is said because it doesn't show me where the edit should go.
Hi Tracey! I understand you are not seeing the comments of a reviewer in Review 360. I have opened a support case (03311912) for you so that our engineers can take a closer look at what's going on. Expect our team to reach out to you soon.