Ownership of Rise Courses

Based on experience, the current owner has to transfer the course back to you.

Hi Tamara,

Thanks for reaching out - I hope you're loving Rise so far! 

The transfer of ownership doesn't have a feature to "revoke" the transfer. The new owner would have to transfer it back to you.Our team is continuing to add new features to Rise and all the Articulate 360 tools - so I'll share this discussion as they continue to discuss ideas around ownership of a Rise course. 

Hi Amber, 

We have recommended steps to use if a colleague has left your team, but not just if they are offline or on vacation for example. Follow these steps:

1) Ask your IT staff to temporarily forward the user's email address to you or to grant you temporary access to their email account. You'll need this to complete step 3 below. 

2) Add the email address back to your Articulate 360 Teams account as a user, temporarily. 

3) Reset the user's Articulate 360 password here,

4) Sign into Articulate 360 with the user's email address and new password: https://360.articulate.com 

5) Transfer ownership of each Rise course to another user on your team

6) When you're done, you can remove the user from your Articulate 360 account. 

To avoid this scenario going forward, we recommend asking users to transfer their Rise courses to new owners before leaving the team, if possible.

If you entered the email address in wrong, reach out to our Support team here and we can help track it down! 

Just experienced this same frustration where a team member is away for a week and urgent changes have been requested. I appreciate the guidance above for some sort of solution. Looking forward to seeing a long-term solution feature. 

Should an organisation have a dedicated email address where you can transfer ownership at final stage and anyone on team could then access this generic team email should further access be required? Management keep asking me for our team's plan for an archival master copy.

That's definitely an idea, Ian - but that generic email would have to also have it's own 360 Teams seat. So something to keep in mind as you look at your 360 Teams subscription and how to share or transfer ownership of Rise courses.

We recently moved to a 360 Team account and I was very disappointed with the lack of options for collaborators. I can see the owner being the only one to delete the course, but not being able to access to the Settings, Share, Review, and Export IS NOT HELPFUL! Apparently Articulate's definition of "Collaboration" is "edit the course" and nothing else. Editing a course could be far more dangerous than letting collaborators share or post it on Review!

Currently, we must go to the course "owner" each time we need to publish it to Review or to export the course (even after the collaborator makes a single edit...). At a minimum, the following permissions are needed:

• Owner
  
  • Manage course collaborators (add, edit, delete)
  • Delete a course
  • Everything else
• Collaborators
  • No rights to delete the course
  • No rights to manage course collaborators
  • Everything else including rights to edit the course, and change the theme, navigation, labels, share preview, publish to review, and export to LMS/web

But with a diverse group like Rise authors, more granular control is really needed. Rise needs a more robust Collaborator permissions page that lets the course owner set each permission for each collaborator (see the attached mockup).

What about small companies? Where there is only one person with an account, and they leave. How does someone else get access to the Rise courses they created? Or how do you share with someone, not on your team?

Thanks Donald for that thorough breakdown and overview of what you'd like to see! We have some similar feature requests submitted that we're tracking, so I'm going to include your ideas there! 

Ashley, that only works for a Team, not for people not on a Team. What about then?

That's correct Melissa. Sorry if we misunderstood your question.

All collaboration, administration, and seat management features are a part of a Teams Plan. You can check out all of our FAQs here.

With our Individual subscriptions, they are really geared more for true individuals, and because of that can't be transferred and need to be purchased directly by the end user. 

Kristin explains this really nicely here and there are some contact links if you wish to reach out to the team directly.