Hello Amy! I understand you're seeing an error when trying to load your Rise course.
Is your computer connected to a public network? Are you viewing the course using the Share feature? Do you get the same privacy error with other Rise courses? Is your browser up-to-date? What about using a different supported browser?
I'd like you to try viewing your Rise course using incognito mode or a private window and see if you still receive the same error. You may also try connecting to a more private network like your home or mobile network to see if the issue is specific to your connection.
I am also having this problem. I see the error message when trying to go to rise.articulate.com to create a new training. This issue started Monday 3/13. I was able to access Rise the week before. I can view trainings created and posted to Review 360. I work from home - so no public network. I'm not sure what "using the Share" feature means. My browswer is up-to-date. I mainly use Chrome but tried Microsoft Edge and received the same error. I also tried using ignognito mode and wasn't able to connect.
I hope this helps - please let me know if you have any other questions. - Rebecca
Thank you for the update. We didn't have any downtime or errors on our side, but I'm sorry you had trouble! Since you have a 360 Teams sub, you can chat live with us here on our support page to get faster help if you're ever in a jam.
5 Replies
I am also having this issue. Is this a problem for my IT department, or is this an Articulate issue?
Hello Amy! I understand you're seeing an error when trying to load your Rise course.
Is your computer connected to a public network? Are you viewing the course using the Share feature? Do you get the same privacy error with other Rise courses? Is your browser up-to-date? What about using a different supported browser?
I'd like you to try viewing your Rise course using incognito mode or a private window and see if you still receive the same error. You may also try connecting to a more private network like your home or mobile network to see if the issue is specific to your connection.
I am also having this problem. I see the error message when trying to go to rise.articulate.com to create a new training.
This issue started Monday 3/13. I was able to access Rise the week before.
I can view trainings created and posted to Review 360.
I work from home - so no public network. I'm not sure what "using the Share" feature means.
My browswer is up-to-date.
I mainly use Chrome but tried Microsoft Edge and received the same error.
I also tried using ignognito mode and wasn't able to connect.
I hope this helps - please let me know if you have any other questions.
- Rebecca
The problem resolved itself without any IT help ... and it only took 7 days.
Hi Rebecca,
Thank you for the update. We didn't have any downtime or errors on our side, but I'm sorry you had trouble! Since you have a 360 Teams sub, you can chat live with us here on our support page to get faster help if you're ever in a jam.