I am just trying to access a Rise course that I duplicated from another one. I duplicated it fine, then tried to go into the new one, it took me to the login screen, then I got this.
Seems like some settings in the Identity Provider that is used at Articulate (okta) was updated and now there is a redirect mismatch .. I'd imagine they are pushing an update ... hopefully it will be back soon (fingers crossed!)
I can confirm that Rise 360 is currently experiencing an outage which you can track here. We're very sorry for the inconvenience. We'll let you know as soon as service is restored, and you can also click on the "SUBSCRIBE TO UPDATES" button to get notified through email.
We apologize for the inconvenience; Rise 360 is back up, and you should not see the error again. We are closely monitoring the situation to prevent recurrence.
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!
15 Replies
Same .. you are not alone!
Same!
Which URL are you trying to access that is producing that error?
Just trying to login ... you stay on an id.articulate.com url .. or get a 502 error on account.articulate.com
I am just trying to access a Rise course that I duplicated from another one. I duplicated it fine, then tried to go into the new one, it took me to the login screen, then I got this.
Do you guys think their server is down?
More specifically, as soon as you try and enter into a course because I can get to the Rise course library screens
Yeah i can see all my courses but cant get into them to edit, that is similar to you all?
Seems like some settings in the Identity Provider that is used at Articulate (okta) was updated and now there is a redirect mismatch .. I'd imagine they are pushing an update ... hopefully it will be back soon (fingers crossed!)
hopefully or imma get fired lol
Hello Everyone,
I can confirm that Rise 360 is currently experiencing an outage which you can track here. We're very sorry for the inconvenience. We'll let you know as soon as service is restored, and you can also click on the "SUBSCRIBE TO UPDATES" button to get notified through email.
Thanks @Jose!
FYI @Edward, I was able to get in so may be slowly coming back now
Thanks all - this is a fantastic community and product. I appreciate the quick fixes.
Hi everyone,
We apologize for the inconvenience; Rise 360 is back up, and you should not see the error again. We are closely monitoring the situation to prevent recurrence.
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!