I am creating a course on Rise 360 and am unable to upload the mp4 videos. I keep getting an error message: "The media could not be loaded, either because the server or network failed or because the format is not supported."
The three videos are mp4 videos, which Rise supports, so I'm perplexed.
I can see that you've opened a support case with us, and Ian sent you a couple of troubleshooting steps. I hope the steps helped. If the issue persists, please let us know. Have a good one.
1 Reply
Hi Pam,
I can see that you've opened a support case with us, and Ian sent you a couple of troubleshooting steps. I hope the steps helped. If the issue persists, please let us know. Have a good one.