Rise Import Translation Fail Error

Oct 09, 2020


I keep getting an Import Fail error when I try to import a xlf translation file into Rise. Does anyone know what the problem could be?

Thank you

6 Replies
Steve Moss

Hi Chino,

I have the same issue as Zanel. I am trying to load a partial XLIFF file to see how my progress is looking. I was able to do it once but after I had more progress in the translations, I keep getting the failure message. Here are the steps I've taken:

- Duplicate course

- Downloaded XLIFF

- Translated XLIFF

- Uploaded translations to Rise. Failure message.

- Downloaded new XLIFF

- Copied translations from the old version to the newer version

- Uploaded translations to Rise. Failure message.

Hazel Bartolome

Hi Steve! Did you make any edits to the course after you downloaded your XLIFF file? If you made even a slight change, then uploaded back the translated XLIFF file, that could give out an error.

If you didn't, and the course remains the same as when you downloaded your XLIFF file, please open a case with us so that our support engineers can check.