Forum Discussion
Rise reset progress
Hi I was looking at the latest updates in the Rise Version History and saw this one here.
Just wondering where you choose to reset learner progress, it doesn't mention it in the click here for more information link.
23 Replies
Hi Nisha! The reset learner progress feature is in your LMS. If you need help resetting a learner's progress, I recommend that you reach out to your LMS provider for help.
Hi Nisha! I'm really sorry for the confusion here. We released that note prematurely, and we're going to remove it now. We are working on an issue related to updated course versions in the LMS, but it's not quite ready yet.
We'll update the release notes with the right documentation when appropriate!
Hi Crystal, sorry if this has already been stated but I'm having trouble following this thread. I have the same issue with Rise courses that have been updated and reloaded to the LMS. Users that try to resume after the update get the blank screen. I have tried republishing using the setting Reset Learning Progress with the toggle on. This doesn't seem to do anything and when I open the Rise course again the option is toggled off. Is this still an ongoing issue and is there any other workaround?
Hi Stephanie! Please open a support case here so that one of our technical support engineers can assist you directly. It seems that you have already tried Resetting Learner Progress as well as republishing but your learners are still getting a blank page. Please include information on the LMS that you are using in your support case.
Thanks Crystal :)
Hello all! Today we noticed we have the Reset Learner Progress toggle available under More Settings on the Export page.
However it doesn't seem to work yet as I've attempted to use it on 2 courses.
Is there an estimated date of when this will be usable?
Thank you!
Hi Kyle! No updates on this yet, we're still working on this issue. We'll update the changelog or reach out here when possible!
IS there an update on this query! the toggle doesnt appear to be working! Ive wasted time republishing with different options thinking I'm doing this wrong!
Any update? can we implement this feature to remove any confusion on release notes by Articulate?
Thank you for this info. I would like to know if this will also work, in case the user complete for example 30% of the course, and then left it. In between the course is updated as another version. So when the user open this new version is the bookmarking feature still work where they left the course previously? Is there any pop-up info shows at user end, when they open the LMS link? What is the scenario:
- when the course structure remain same and content changed to the lesson area
- When the lesson also changed, removed, added
- How the video bookmarking works?
Hi SibaPrasad,
Thanks for your questions about the Reset Learner Progress option in Rise 360.
If you update a course that has learners in-progress, those learners will start over from the beginning of the course (0% complete). They will see the most up-to-date version of the course with the lessons you changed, added, or deleted. Videos will reset back to the beginning.
Let me know if that answers your question!
We're using Cornerstone OnDemand LMS and I don't think we've had the issue of customer's loading blank parts of updated SCORM courses. Is there a benefit to enabling this feature or is there an issue if one of our instructional designers enables this feature on accident?
Hi Gordon,
If you are not having any problems with an edited course not loading, do not use this option.
If this option is enabled, Alyssa explains just above what will happen to learners:
"If you update a course that has learners in-progress, those learners will start over from the beginning of the course (0% complete). They will see the most up-to-date version of the course with the lessons you changed, added, or deleted. Videos will reset back to the beginning."
What is the work-around for this situation:
"I updated a course that has learners in-progress. So now, those learners will start over from the beginning of the course (0% complete). They will see the most up-to-date version of the course with the lessons you changed, added, or deleted. Videos will reset back to the beginning."
I obviously don't want my learners to lose the progress they have made, yet I still have to publish updates to the course.
So... looking for a work-around here? The LMS I use is the LearnDash plugin to WP.Hi Melanie,
This mostly depends on the behavior and functionality of your LMS.
Some LMS's will always reset learner progress to 0% complete whenever you upload a new SCORM because it will treat it as a brand new course.
Our LMS gives us two options: replace the content of an existing course (thereby retaining student progress), or treat it as a new course (reset progress requiring a complete course restart).
Thanks Karl. Which LMS are you using?
Hi Melanie,
We use the TopClass LMS.
Note that you can only replace the content of an existing course if the changes are limited to content changes.
If you are making any structural changes, e.g. adding a few new Lessons, this must be treated as a new course, as student resume data will no longer be able to be read back into the course.
