Is Rise down? I was in the middle of building a course and received "Your Computer is Offline" error message. My colleague in a different state is experiencing the same issue.
Good news, all! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
I am currently experiencing the same issue and also am repeatedly timing out. When the page loads no course is visible including templates. Please help.
Hi folks; we're aware of this issue, and we're working to stop the impact. I'm so sorry that it's been bumpy the last couple of days! You can see our status updates here.
I am currently experiencing this same issue. In the middle of working on a Rise course I got the "Your Computer is Offline" error and after the system tried to reconnect it said "Your session has timed out" Clicked the refresh button and immediately looped back to "Your Computer is Offline". Happens in both Chrome and Edge, and tried on different computers: work and personal. Dashboard, Review 360, and Articulate 360 Training pages all work fine.
Hi folks! Earlier today, we had some technical problems in Rise resulting in a session time out or a page indicating it’s offline. We know you count on being able to use Rise, and we’re sorry for the trouble. We have resolved this at around 10:45pm EST and you should now be able to use Rise without any issues.
The best place to keep up with scheduled maintenance and any other availability info is our Articulate status page, and you can subscribe to get an email anytime we update that page.
44 Replies
Hi, We have the same problem here form Chile. Please your help!
Our team is still working on this issue! We're sorry that you're feeling the impact. You can stay informed on our status page.
Good news, all! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
Thanks, we're on line now!
Everything seems to be back in working order now. Thank you so much for the quick response!
I am currently experiencing the same issue and also am repeatedly timing out. When the page loads no course is visible including templates. Please help.
Hi folks; we're aware of this issue, and we're working to stop the impact. I'm so sorry that it's been bumpy the last couple of days! You can see our status updates here.
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Hi folks! Rise 360 is running normally again, and we're closely monitoring. We'll keep you posted if anything changes.
Hi Team,
I am getting error "Your Computer is Offline" since morning. Is this platform issue or something? Please help.
Hi there, Deepak. Rise 360 is working normally for me. Can you let us know here if you're still having trouble? Thank you!
Hi all, is this issue still ongoing? I have experienced this error multiple times today. Thank you.
Hi Monge,
Rise 360 is fully operational, so you shouldn't be seeing this error. Is it happening in a particular web browser? Clearing your browser cache should help!
Shes offline today as well. I just got kicked off while trying to use it,
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I am currently experiencing this same issue. In the middle of working on a Rise course I got the "Your Computer is Offline" error and after the system tried to reconnect it said "Your session has timed out" Clicked the refresh button and immediately looped back to "Your Computer is Offline". Happens in both Chrome and Edge, and tried on different computers: work and personal. Dashboard, Review 360, and Articulate 360 Training pages all work fine.
It's down...looks like it's still a thing: https://www.articulatestatus.com/
Hi folks! Earlier today, we had some technical problems in Rise resulting in a session time out or a page indicating it’s offline. We know you count on being able to use Rise, and we’re sorry for the trouble. We have resolved this at around 10:45pm EST and you should now be able to use Rise without any issues.
The best place to keep up with scheduled maintenance and any other availability info is our Articulate status page, and you can subscribe to get an email anytime we update that page.
Hi RISE,
Waiting for Review360 about two hours. 17:30 Jerusalem time. 6th July 2022
Status from your web page: everything fine......
Hi Ehud! Just checking - are you are still encountering issues with Review 360?
HI
Seems Review 360 is back to normal.